[Hiring] AV Technician & Helpdesk Support @Opal Group

Role Description

AV Technicians & Helpdesk Support Specialists are responsible for managing AV equipment onsite at our conferences and providing remote technical assistance and onboarding support to staff. This role is ideal for someone with a passion for technology and customer service who can thrive in both fast-paced live event settings and virtual support environments. The position requires travel approximately once per month and offers a dynamic opportunity to work across multiple departments and technologies.

Location: Remote 60%, Travel 40%

Job Type: FT International Consultant

Salary: $1,000 - $1,200 USD per month

Important: Only resumes and cover letters in English will be considered.

• Onsite AV Tech:
  • Handle audio-visual equipment setup, testing, and assistance during live events
  • Interact with clients and deliver outstanding customer service on-site
  • Ensure high-quality AV setup and seamless technical support during events
  • Adhere to business-appropriate dress and professional presentation standards
• Remote Helpdesk Support & Onboarding:
  • Provide remote technical assistance and helpdesk support to end users
  • Assist with software installations, updates, and basic troubleshooting
  • Offer onboarding support and technical orientation to new users
  • Experience with Salesforce, specifically Experience Cloud (site configuration, user management, and troubleshooting)
  • Communicate clearly and professionally with staff to address technical issues
  • Stay current with helpdesk best practices, systems, and internal technology tools

Qualifications

• Valid U.S. entry visa required
• Proven experience as an AV Technician and/or Helpdesk Support Specialist
• High school diploma or GED required; College degree in a relevant field is preferred
• Advanced English skills in verbal and written communication are required
• Strong interpersonal and client-facing communication skills
• Demonstrated customer service mindset and professional demeanor
• Solid organizational and time management skills
• Ability to operate effectively in a fast-paced, dynamic environment
• Willingness and ability to travel approximately once per month

Benefits

• 100% remote work environment with occasional travel to on-site conferences (based on the position)
• Paid Time Off (available after 90 days), including:
  • Vacation Days
  • Sick Leave
  • Compensatory Time
  • One Wellness & Wellbeing Day, One Floating Holiday, and One Religious Observance Day per year
  • Jury Duty Pay
  • Paid Time Off for Voting
  • Paid federal holidays with early release the day prior
  • Summer Fridays
• All travel-related expenses covered for onsite events, including flights, hotel accommodations, and meals