[Hiring] Automotive Virtual Triage Total Loss Adjuster @Allstate

Role Description

As an Automotive Virtual Total Loss Adjuster you will be responsible for providing a superior level of customer service and attention to customers who have a vehicle that needs repaired. The individual virtually inspects damage to a vehicle (which may include automobiles, motorcycles, all-terrain vehicles and recreational vehicles), writes damage repair estimates, completes total loss valuations and negotiates moderately complex and occasionally complex settlements with repair facilities, tow yards, customers, and estimates repair times for rental/loss of use. The individual works independently, prioritizes the individual's own responsibilities, and manages the individual's own workload and is responsible for explaining coverage, estimates, claims, settlement, and rental processes to agents and/or customers. The ideal candidate will need to have a minimum of 18 months or more experience writing Auto collision estimates using an auto estimating program such as: CCC One / Mitchel, Audatex.

Key Responsibilities

• The Customer Service Expert: Live into Allstate’s Claims Culture by caring, empowering, and restoring, leading with empathy.
• The Investigator: Confidently and independently investigate casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator: Use phone, emails, and sometimes video chat with customers to help them through a fast, fair, and easy claims process.
• The Negotiator: Evaluate and negotiate claims settlements with customers, vendors, third party carriers, and claimants.
• The Problem Solver: Utilize multiple tools to get the job done in a fast-paced environment, employing sharp critical thinking skills.
• The Recorder: Protect the company financially by executing policies along policy agreements and maintaining clear records in a claims system.

Work Location

Your home office does not need to be near an Allstate office, but it does need to be in the United States. This position is not available for California, Alaska, and Hawaii residents.

• A dedicated workspace in your residence that is private and free from distractions.
• A minimum internet bandwidth of 50 MB down/5 MB up.
• Appropriate work surface and seating.

What will Allstate provide

• A technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse).
• Connectivity reimbursement of $80 per month to offset some of the cost of internet.
• After being hired, employees may need to travel and participate in in-person training.

Preferred Experience

• 18 months or more experience writing Auto collision estimates.
• Prior experience using an auto estimating program such as CCC One / Mitchel, Audatex.

Functional Skills

• Summarizes documents and enters into claim system notes.
• Documents a claim file with notes, evaluations, and decision-making process.
• May work the Triage Tool and partner with the Good Hands Repair Network for vehicles that may be potential total losses.
• Investigates moderately complex or occasionally complex files, reviews damage, takes photos, and determines reparability or total loss.
• Prepares damage estimates or valuation for moderately complex or occasionally complex claims.
• Evaluates diminished value in a moderately complex or occasionally complex claim.
• Triage moderately complex and occasionally complex total loss claims.
• Initiates payments and pays appropriate parties.
• Negotiates and settles moderately complex and occasionally complex claims in accordance with business unit best practices.
• Responds to moderately complex and occasionally complex arbitrations contentions.

Notice of Licensing Requirement

• As a condition of employment, you may be expected to obtain an adjuster’s license in multiple markets.
• All required licenses will need to be obtained within 60 days of hire.
• You must maintain all licensing required for your role, including continuing education and/or other state-affiliated requirements for licensing renewal.

Benefits

• Competitive salary based on experience and qualifications.
• Medical, dental, and vision coverage.
• Allstate pension plan and 401(k) savings plan.
• Ayco financial coaching.
• Spring Health mental and emotional wellbeing resources.
• Paid parental leave.
• Adoption reimbursement.
• Paid time off.
• Tuition reimbursement.
• Wellness incentives.
• Allstate Foundation donation match and grant opportunities.

Compensation

Compensation offered for this role is $53,500.00 - $84,625.00 annually and is based on experience and qualifications.