[Hiring] Automotive Parts Technical Support Representative @Burnout Brands

Role Description

BD Diesel is looking for an experienced Technical Support Representative who is accountable for providing world class sales support to BD customers necessary to continuously improve the creation and delivery of value to our customers. As a valuable member of the BD Diesel team, this position helps customers problem solve, select the right parts and provide insight on installation challenges. This role helps our customers and their vehicles reach their full potential by providing detailed knowledge combined with excellent customer service.

This position reports to the Technical Service Supervisor and works 8:00AM to 5:00PM PST, Monday to Friday.

• Maintain a high level of product and service knowledge
• Assist customers with automotive related sales questions related to products, installations and service support
• Function as the Technical Expert for both customers and sales team members
• Working with both the Sales Team and Engineering Team, relay customer feedback and identify trends allowing for product improvement/modification as required
• Provide customers with in-depth information regarding equipment & parts for sale
• Champion the customer as an advocate throughout the RMA process
• Work to resolve customer complaints in person, via telephone or email
• Support the sales team where required in the areas of technical knowledge and customer support

Qualifications

• High School diploma or equivalent
• Demonstrated vehicle maintenance experience, ASE Automotive Certification or equivalent preferred
• Vehicle maintenance experience is required
• 2 years customer facing service experience preferred

Requirements

• Job Type: Full-time
• Pay: $62,500.00 per year
• Shift Hours: 8 hour shift
• Shift Type: Day shift
• Shift Schedule: Monday to Friday
• Location: Remote

Benefits

• Paid Time Off - 80 hours accrued per year
• Individual and dependent medical, dental, and vision insurance (Eligible for enrollment immediately, effective first of the month after your date of hire)
• 401K Retirement Plan with 4% company match - Eligible for enrollment after 90 days of employment
• Holiday Pay (we observe the following holidays: New Year’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day)
• ADP TotalSource (Access and edit direct deposit information, pay stubs, and health & benefits anytime, anywhere)
• Training, professional development, and ample opportunities for growth