[Hiring] Auto Claims Trainee @Liberty Mutual Insurance

Role Description

Are Ready to Launch Your Career in Insurance with a Fortune 100 Company? Come Grow with Us!

Advance your career by building a strong foundation in insurance, with a clear path to grow into a claims role and expand your expertise. You will serve as a subject matter expert in initiating Auto and Property claims with precision and professionalism. This role demands a strong command of technical processes and policy interpretation, as well as the ability to apply consultative guidance to help customers understand coverage and next steps. You’ll leverage your expertise and problem-solving skills to navigate complex claim scenarios, ensure accurate First Notice of Loss (FNOL) documentation, and coordinate resources effectively. Your ability to think critically, communicate clearly, and collaborate across teams will be essential to delivering high-quality outcomes and supporting claim resolution.

Work Arrangement:

• This is a fully remote role.
• Candidates must reside within a 50-mile radius of a designated claims office.
• The position may require weekday afternoon/evening shifts and rotating weekends.

Core Responsibilities

• Claims Intake & FNOL: Accurately and efficiently capture new Auto and Property claims, ensuring all First Notice of Loss (FNOL) documentation is complete and precise.
• Consultative Policy Guidance: Provide clear, expert counsel to customers on coverage, filing options, and the claims process.
• Effortless Customer Experience: Make every interaction seamless and easy for customers and agents.
• Speed of Execution: Match the pace of service to customer expectations.
• Collaborative Resolution: Partner with internal teams and external vendors to facilitate claim progression.
• Creative Problem Solving: Apply critical thinking and innovative approaches to resolve a wide variety of claims challenges.
• Accuracy & Compliance: Maintain high standards for documentation accuracy, confidentiality, and compliance.
• Logistical Coordination: Arrange support services such as rental cars and towing with care and efficiency.

Qualifications

• Minimum of 1–2 years of experience in a customer-facing or consultative role, preferably within insurance, financial services, healthcare, hospitality, or retail.
• Demonstrated success in roles requiring high attention to detail, problem-solving, and decision-making under time-sensitive conditions.
• Experience using claims systems, CRM platforms, or workflow tools to manage documentation and customer interactions a plus.
• Proven ability to deliver accurate, empathetic, and efficient service in a fast-paced environment.
• High school diploma or equivalent required.
• Bachelor’s degree in Business, Communications, Insurance, or a related field preferred.
• Willingness to obtain and maintain applicable licenses through company-sponsored training programs.

Requirements

• Technical Proficiency: Ability to accurately document claims, interpret policy language, and leverage internal tools and resources.
• Consultative Communication: Strong oral and written communication skills.
• Customer-Focused Mindset: A commitment to making every interaction effortless and empathetic.
• Problem-Solving Agility: Creative and analytical thinking to resolve diverse claims challenges.
• Attention to Detail: High standards for documentation accuracy, confidentiality, and compliance.
• Adaptability & Ownership: Ability to manage multiple tasks in a fast-paced environment.
• Learning Orientation: Receptiveness to coaching and a willingness to continuously build expertise.
• Technology Skills: Proficiency in Microsoft Outlook, keyboard shortcuts, and claims systems.

Benefits

• The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location.
• Comprehensive benefits, workplace flexibility, and professional development opportunities.
• Opportunities provided through Employee Resource Groups.