[Hiring] AUSL Seasonal Customer Service Coordinator @Athletes Unlimited

Role Description

Athletes Unlimited Softball League is looking for a Customer Service Coordinator to own the online customer experience for the AU Pro Shop. This role focuses on responsive, empathetic communication, order issue resolution, and using customer feedback to improve the digital shopping journey. This is a contract position and reports to the VP, E-comm & Retail Ops.

SCHEDULE:

• A max of approx. 5 hours per shift, totaling 15-20 hours per week

RESPONSIBILITIES

• Customer Service (Primary Focus)
  • Manage all customer inquiries via email correspondence
  • Resolve issues including shipping delays, returns & exchanges, product inquiries
  • Maintain fast response times and consistent brand voice
  • Deliver a positive, fan-first experience in every interaction
• eCommerce Operations Support
  • Partner with fulfillment / ops teams to ensure accurate order processing
  • Monitor order flow and flag issues proactively
  • Help maintain FAQ templates
• Customer Insights & Reporting
  • Track common issues and customer feedback trends
  • Share insights to improve project quality, site experience, and shipping/fulfilment processes
• Brand Experience
  • Ensure all communication reflects AU values: inclusive, fun, innovative
  • Turn problems into positive brand interactions

Qualifications

• 2-4 years in customer service or eCommerce support
• Experience with helpdesk tools (Zendesk, HubSpot etc.) preferred
• Strong written communication skills with the ability to convey information clearly
• Ability to work independently while remaining highly organized and responsive to needs
• Ability to work weekends, holidays, and non-traditional hours when in season
• Legal authorization to work in the United States

Requirements

• The rate for this position is $20/hour
• As this is a seasonal position, traditional employee benefits such as health insurance, paid time off, and retirement plans are not included.
• 1099 Contractors are responsible for their own taxes and insurance coverage.

Company Description

Athletes Unlimited owns and operates professional women’s softball, volleyball, and basketball leagues featuring world-class competition and fan experience. Athletes Unlimited stands out as an organization driven by the athletes that play in the leagues, with athlete representation on the company’s board of directors, each league led by a Player Executive Committee, and players sharing in long-term profits of the company, all while being proactive in shaping policies supporting the women that play in the league. Athletes Unlimited is the first professional sports league to be organized as a Public Benefit Corporation.