[Hiring] Audio Video Technical Support @Daktronics

Role Description

When you work at Daktronics, you’ll be part of something amazing. We design, engineer, manufacture, and support bold, eye-catching digital LED display technology and audio systems. Our products bring excitement to professional, college, and high school games. They attract customers for businesses around the world and even provide direction for people as they travel, work, and play.

As part of the Daktronics team, you’ll have interesting, impactful work with flexible opportunities. You can learn and grow at a company that provides competitive compensation and meaningful benefits – and the people are second to none.

You’re a problem-solver and amazing with customers! You’re captivated by the way things work and can troubleshoot across systems and applications, analyze, and resolve a variety of complex technical issues, and comfortably navigate various software environments. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You’re not only here to help solve technical issues but also provide an incredible customer experience. You have a personal commitment to success and are motivated by career growth potential.

If this sounds like you, you could be the next Audio Video Technical Support.

• Various shifts and schedules are available and could fluctuate depending on geographic location, seasonality of events, and changes in customer demand.
• We have been delivering innovative LED video, messaging, and scoring solutions for 55 years and are a certified “Great Place to Work”.
• We partner with clients to deliver integrated audio-visual solutions, backed by the industry’s most experienced and qualified service teams.

Customers and Events Daktronics Supports:

• Exciting major league customers such as the Texas Rangers, New England Patriots, Denver Broncos, Seattle Kraken, Oklahoma City Thunder, Los Angeles Clippers, and dozens more.
• Delivered exciting fan experience at 18 of the last 19 NFL championship games using our LED solutions and control systems.
• International Spectaculars and Sports Venues such as Piccadilly Circus, Estadio Santiago Bernabéu, Tottenham Hotspur Stadium, Optus Stadium, Qatar Foundation Stadium, Khalifa Stadium, Singapore Sports Hub, The Venetian Macau, Adelaide Oval, and many others.
• A wide variety of other customers from Times Square to the Las Vegas Strip, shopping centers and casinos, including the world's largest sports book at Circa Las Vegas, airports like LAX and Denver, gas stations, government facilities, military installations, and digital billboards.

Qualifications

• Associate degree required, bachelor’s degree preferred. Ideal majors contain course work in electronics, networking, or computers.
• Previously demonstrated ability to pick up technical concepts quickly, retain that knowledge, and convey that knowledge to customers who have varying levels of technical ability.
• Demonstrated experience interacting with a variety of individuals in a positive, professional manner. Previous customer service and/or phone/call center experience preferred.
• Effectively exercise discretion, independent judgment, and responsible time management.
• Comfortable working independently from a home office location.
• Strong computer skills required: Internet navigation, word processing, spreadsheets, and strong proficiency with Microsoft Operating systems.
• Ability to travel to Brookings, South Dakota up to twice per year for training.
• Fluent in English, written and verbal.
• Applicants must be 18 years of age or older.

Requirements

• The selected individual must be able to travel by air and ground and comply with the Daktronics Driver Eligibility Policy to begin and maintain employment. This requirement will be verified through a motor vehicle record (MVR) check conducted in accordance with applicable federal, state, provincial, and local laws.
• Daktronics does not sponsor, renew, or extend immigration visas for this position.

Benefits

• The typical hiring range for this position is $24.00 to $25.00 per hour based on the location of the candidate.
• The actual offer will consider a wide range of factors, including relevant education, experiences, location, and applicable local legislation.
• Information about Daktronics benefits can be found on our website Career Opportunities.