[Hiring] Attorney Relations CSR I @Love's Travel Stops & Country Stores

Role Description

The Attorney Relations Assignment Representative is responsible for maintaining both the covered and 25% case assignment dockets which include:

• Assigning cases in a timely manner
• Ensuring attorneys are performing to standard
• Adding to our network of attorneys

Job Functions:

• Provide the best possible customer service for members, attorneys, and associates through inbound and outbound phone calls
• Obtain specific information from a court or attorney regarding a traffic citation and input that information into the computer system
• Recognize any case that may need specific actions to be taken and properly notify Attorney Relations-Attorney Development Supervisor
• Precisely input any information given by courts or attorneys into the computer system
• Properly complete various forms of paperwork needed to handle the case in the best possible manner
• Manage Assignment Docket(s)
• Build the TVC network of attorneys
• Perform other duties as assigned by Attorney Assignment Supervisor when needed
• Arrive on time and stay for the duration of your scheduled shift
• Maintain proper records of attendance by correctly using the Talent Stop
• Report to Supervisor/Manager

Qualifications

• High School Diploma/GED
• 3 Years in customer service
• Must be able to type at least 35 WPM
• Must be able to operate a computer, use the internet and be familiar with 10-key

Requirements

• Excellent verbal and written (both typed and handwritten) communication
• Highly self-motivated and results oriented
• Ability to perform in a high-energy, dynamic, and team-oriented environment
• Ability to think independently and problem solve

Benefits

• Fuel Your Growth with Love's - company funded tuition assistance program
• Paid Time Off
• Flexible Scheduling
• 401(k) – 100% Match up to 5%
• Medical/Dental/Vision Insurance after 30 days
• Competitive Pay
• Career Development
• Hiring Immediately
• Remote

Company Description

TVC Pro-Driver is a member of the Love’s Family of Companies and is a commercial driver’s license (CDL) protection subscription service with more than thirty-five years of experience assisting individual drivers and fleets in reducing or dismissing fines, preventing downtime for court and protecting compliance, safety and accountability (CSA) scores.