[Hiring] Atrium Health Revenue Cycle Pre-Arrival Patient Access & Outreach Specialist SE, Pain Management @American Addiction Centers

Role Description

As a member of the Enterprise Revenue Cycle - National Service Line: Neuroscience: PreArrival Authorization department, you will be responsible for:

• Answering inbound and/or placing outbound telephone calls as assigned, directing callers appropriately, and ensuring all calls are handled efficiently and in a timely manner.
• Scheduling various types of appointments for physicians, advanced clinical practitioners, and other clinicians, and communicating any necessary instructions to the patient.
• Contacting patients by phone to remind them of upcoming appointment(s), asking follow-up care questions, and providing special instructions if needed. Cancelling and rescheduling appointments as needed.
• Taking requests for refills, labs, and test results, if required. Assisting with patient message call backs and prescription refill questions.
• Organizing, expediting, and following up on any paperwork related to patient care.
• Opening, sorting, and distributing mail, correspondence, transcription, lab results, and diagnostic testing as assigned.
• Assisting with identifying and initiating necessary referrals for specialist appointments, procedures, or tests.

Qualifications

• High School Diploma or GED required; Associates degree in healthcare related field preferred.
• Medical, secretarial, and/or customer service experience required.
• 1 year in a medical office or healthcare setting with experience in appointment scheduling and managing patient phone calls preferred.
• Experience as CMA/RMA, MOA or in a call center environment preferred.

Requirements

• Work consistently requires long periods of sitting, computer and phone use.
• Work requires some walking, standing, lifting, reaching, bending, stooping, pushing, and pulling.
• Must be able to lift up to 30 pounds.
• Must have intact senses of sight, hearing, and touch.
• Must be able to speak and articulate clearly.
• Works in a fast-paced environment.

Benefits

• Base compensation listed within the pay range based on factors such as qualifications, skills, relevant experience, and/or training.
• Premium pay such as shift, on call, and more based on a teammate's job.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.
• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.