[Hiring] Associate Services Specialist @Global Staffing & Talent Solutions

Role Description

The Associate Services Specialist is responsible for providing exceptional customer service to Associates, maintaining VMS records, handling offboarding, and performing other assigned projects.

Key Accountabilities / Tasks

• Customer Service:
  • Provide exceptional level customer service to all Associates over the phone or through email.
  • Make welcome calls to Associates to introduce Onboarding team and processes, and check in with Associates after assignment has begun.
  • Ensure process is working for the individual, collaborating with them as necessary.
  • Manage email communication and tickets in team Inbox/Dynamics 365 to ensure timely resolution of all Associate inquiries assigned.
• Maintain VMS Records:
  • Enter requisition and other data into Vendor Management System (VMS), if necessary, working with Program Team to understand and deliver on client expectations.
  • Ensure time and expenses are submitted and approved on a timely basis; follow up with Associates and hiring managers as needed to resolve exceptions.
  • Review and distribute reports including payroll, timesheets, and expense reports.
• Offboarding:
  • Handle offboarding of Associates at end of assignment, in compliance with client's checklist and requirements.
• Other Projects:
  • Perform other projects from time to time as assigned.

Qualifications

• Bachelor’s degree in Business, HR or Psychology or equivalent related business experience.
• 3 to 5 years of experience in a high-volume workforce management (MSP) environment managing both onboarding and contingent labor requirements.

Requirements

• Experience with MSP and/or VMS accounts.
• Recruiting / pipeline management experience.
• Knowledge of Human Resources policies, co-employment risk, and worker classifications.
• Strong working knowledge of MS Office applications, email, and Internet applications.
• Create reports from available tools and summarize data in Excel.
• Experience in specific industries or functions may be required based on the client.

Job Specific Competencies (Soft Skills)

• Team Player.
• Solid problem-solving skills.
• Critical thinking abilities.
• Strong communication skills, both written and verbal.
• Customer/Client Focus with excellent client-facing skills and professional presence.
• Attention to Detail, highly accurate with strong follow-up skill.
• Time management and multi-tasking skill.
• Problem Solving and Analysis.
• Excellent active listening skills.