[Hiring] Associate Service Desk Technician - Tier I @Govcio LLC

Role Description

GovCIO is seeking an Associate Service Desk Technician - Tier I to deliver exceptional first-tier technical support to our nation’s Veterans. This role focuses on delivering outstanding customer service while assisting users with:

• Mobile device setup
• Application support
• Login troubleshooting
• Basic hardware/software issues across platforms such as iOS, Android, Windows, and web-based video solutions

This position is well-suited for transitioning service members participating in the Department of Defense (DoD) SkillBridge Program. GovCIO provides an opportunity for service members to gain hands-on experience in:

• Enterprise IT support
• Customer service operations
• Healthcare technology support
• Federal contract operations

Success in this role requires strong technical knowledge, a deep commitment to service excellence, empathy, and the ability to guide non-technical users through troubleshooting and training in a clear and reassuring manner.

Shifts (Eastern Time):

• 8:00 am - 4:30 pm ET, M-F
• 8:30 am - 5:00 pm ET, M-F
• 9:00 am - 5:30 pm ET, M-F

Qualifications

• MILITARY SKILLBRIDGE OPPORTUNITY: GovCIO proudly supports the Department of Defense SkillBridge Program and welcomes applications from transitioning active-duty service members seeking civilian career experience prior to separation from military service.
• Participants in the SkillBridge program may receive hands-on training and mentorship in:
  • IT Service Desk Operations
  • Technical Troubleshooting and Customer Support
  • ServiceNow Ticket Management
  • Mobile Device and Application Support
  • Incident Escalation Processes
  • Healthcare Technology Support
  • Remote User Support and Virtual Collaboration Tools
  • Federal Contract Operations and Performance Metrics
  • Professional Communication and Customer Experience Best Practices
• SkillBridge participants will work alongside experienced service desk professionals in a structured learning environment designed to help build technical, operational, and customer service skills applicable to civilian IT support careers.

Requirements

• Military technical training, communications experience, customer support experience, or equivalent military occupational specialty (MOS/AFSC/Rate) experience may be considered in lieu of traditional technical support experience.
• High school diploma required; associate degree or bachelor’s degree preferred.
• Minimum 1 year of technical support, help desk, or call center experience (or relevant degree/certification in lieu of experience).
• Strong working knowledge of mobile devices (Android/iOS), tablets, Windows/Mac PCs, and video conferencing platforms.
• Familiarity with service desk tools and real-time ticket documentation (preferably ServiceNow).
• Excellent customer service and communication skills (verbal and written).
• Ability to handle confidential information (PHI/PII) with discretion and integrity.
• Demonstrated reliability, punctuality, and consistent attendance.
• Ability to stay calm and focused when troubleshooting with end-users who may have limited technical knowledge.
• Must be able to obtain and maintain a Public Trust Security Clearance.
• Candidates must possess a valid state-issued REAL ID-compliant driver’s license or a valid U.S. passport to meet requirements for obtaining the required security clearance.
• U.S. citizenship required.

Benefits

• Participation in the DoD SkillBridge Program strongly encouraged for transitioning service members.
• Military experience in communications, cyber operations, information technology, medical support systems, or customer support environments is highly valued.
• Experience operating in fast-paced, mission-critical environments with strong attention to detail and accountability.
• Certifications such as CompTIA A+, Network+, Security+, Apple Certified Support Professional (ACSP), Google IT Support, or Help Desk Institute (HDI) Certification.
• Experience supporting Cisco videoconferencing systems or mobile network troubleshooting.
• Knowledge of medical terminology or prior experience in healthcare IT support.
• Prior military service and/or experience working with or supporting the military and veteran community.

Professional Qualities

• Strong work ethic and accountability
• Adaptability and willingness to learn new technologies and processes
• Ability to operate effectively in structured, process-driven environments
• Strong sense of mission focus, accountability, and service excellence
• Ability to work effectively both independently and within a team environment
• Effective time management and multitasking ability
• Dependable, punctual, and customer-focused
• Team-oriented with a collaborative mindset
• Attention to detail and quality
• Problem-solving and analytical thinking
• Confident, calm, and clear communicator

Posted Salary Range: USD $0.00 - USD $0.00 /Yr.