[Hiring] Associate Self Pay Operations Specialist @Ensemble Health Partners

Role Description

The Self-Pay Operations Specialist is responsible for duties that are necessary to follow up on patient accounts with a self-pay balance for the assigned client(s). They are responsible for performing these functions while meeting the mission of Ensemble Health Partners and all regulatory compliance requirements. They will work within the policies and processes as they are being performed across the entire organization.

• Responsible for patient related activities that include printing and mailing medical records, itemized bills, and other required documents.
• Responsible for activities that include pulling documentation and distributing documentation to other individuals or departments.
• Printing daily hardcopy payers UB's, 1500’s, Medical Records & EOB's and processing them to be mailed.
• Responsible for providing daily volume, backlog and workflow information.
• Review patient accounts, work queues, work lists, patient portals, and respond to emails from patients, payors, attorneys, etc.
• Review patient accounts for errors and fix the errors or communicate with other departments that are responsible for correcting them.
• Partner with other departments to resolve patient complaints or situations that have impacted the patient.

Qualifications

• High School Diploma, GED, or Equivalent Experience
• Less than 1 Year of Job Experience
• Valid Notary Public Certification (preferred)
• Microsoft Office experience (preferred)
• Revenue Cycle knowledge (preferred)
• Critical thinking skills (preferred)

Requirements

• Certified Revenue Cycle Representative (CRCR) required within 9 months of hire - Company Paid

Benefits

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement