[Hiring] Associate, Policyholder Services @The Baltimore Life Insu

Role Description

Policyholder Relations, answer customer service phone calls and provide processing of customer service transactions.

• Provide customer service in a call center environment.
• Accurately answer policyholder questions about policies and riders.
• Accurately process financial and non-financial transactions.
• Explain to BLI correspondence policyholders.
• Navigate the insurance administration and document workflow systems from policy issue to death claim or cancellation.

Qualifications

• High school diploma or GED required. (Related college courses can be considered to meet experience requirements.)
• Minimum of one-year customer call center experience.

Requirements

• Life insurance industry preferred.
• Basic knowledge of Microsoft Office suite.
• Excellent telephone and written communication skills.