[Hiring] Associate, Personal Banking - Know Your Customer Team @BMO

Role Description

The “Know Your Customer – Requests for Information” (KYC-RFI) Team is responsible for ensuring personal customers are compliant in their banking relationships with BMO. The team gathers missing customer information and clarifications on banking activities through direct outreach.

• Fulfilling requests for information via customer outreach in a timely manner.
• Conducting outbound and inbound calls to gather requested information.
• Making required attempts to gather information within the Service Level Agreement (SLA).
• Documenting all calls made and their results in various bank systems.
• Minimizing banking risk and exposure to monetary loss for BMO.
• Handling incoming calls in an informed, professional, and efficient manner.
• Providing training and coaching to junior associates as needed.
• Adhering to regulatory and compliance requirements.
• Completing complex & diverse tasks within given rules/limits.
• Analyzing issues and determining next steps.
• Broader work or accountabilities may be assigned as needed.

Qualifications

• Knowledge of personal banking products.
• Able to work in a team setting and complete individual work.
• A strong sense of ethics.
• The ability to conduct tactfully sensitive conversations with customers.
• Great time management.
• Strong verbal skills.
• Strong writing skills.
• Good understanding of the business unit’s risk and regulatory requirements.
• Solid knowledge and understanding of routine procedures and/or processes of the work team.
• Analytical and problem-solving skills.

Requirements

Salary: $36,600.00 - $67,500.00

Pay Type: Salaried

• Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role.
• Salaries for part-time roles will be pro-rated based on the number of hours regularly worked.
• For commission roles, the salary listed represents BMO Financial Group’s expected target for the first year.
• Total compensation may include performance-based incentives, discretionary bonuses, and other perks.

Benefits

• Health insurance.
• Tuition reimbursement.
• Accident and life insurance.
• Retirement savings plans.

Company Description

At BMO, we are driven by a shared Purpose: Boldly Grow the Good in business and life. We strive to create lasting, positive change for our customers, communities, and people.

• We value, respect, and hear our team members.
• We support you with tools and resources to reach new milestones.
• We offer in-depth training, coaching, and network-building opportunities.
• BMO is committed to an inclusive, equitable, and accessible workplace.