[Hiring] Associate, Member Data Integrity Associate @American College of Cardiology

Role Description

The Member Data Integrity Team (DIT) is responsible for creating and maintaining member and customer records and order transaction processing. The team also manages the American College of Cardiology (ACC) member and customer database, dues billing and collection activities, marketing and discount code creation, and product code set ups. The position supports the Member Care Team by responding to phone calls and emails as needed, received via the organization’s global email, along with supporting Member Giving activities.

The Associate, Member Data Integrity is responsible for all aspects of data maintenance and customer service related to membership dues renewal processing, profile updates, exception reporting, and duplicate record management. This includes but is not limited to:

• Providing support to members and customers by phone and email as needed
• Data integrity and database maintenance
• Documenting procedures
• Researching and resolving issues with customer financial data
• Assisting with data projects
• Providing training to incoming ACC staff on the Association CRM
• Managing the mailing list rental program as a backup

Qualifications

• Experience in data maintenance and customer service
• Strong communication skills
• Ability to document procedures and resolve issues
• Familiarity with CRM systems

Requirements

• Proficiency in data management
• Ability to handle multiple tasks and prioritize effectively
• Strong attention to detail

Benefits

• World-class insurance (medical, dental, vision, basic life, and short- and long-term disability)
• Generous paid time off (pre-loaded vacation and sick, 12 holidays, organizational shut-down during the last week of the year, parental leave, 2 community service days, and half-day summer Fridays)
• Tuition assistance
• 10% retirement contribution after a year of service
• Work-life balance culture

Company Description

At the American College of Cardiology, we bring our hearts to work. We are a 500-person organization dedicated and committed to our mission to transform cardiovascular care and improve heart health for all for more than 75 years. When you join our team, you become part of a culture that envisions a world where science, innovation and knowledge optimize cardiovascular care and outcomes.

Every day, we are committed to supporting our more than 60,000 members and their patients around the globe and in doing so, ensure our staff have a positive environment of teamwork, collaboration, professionalism and excellence.