[Hiring] Associate Member Advocate @eHealth

Role Description

eHealth is looking for enthusiastic and customer-focused individuals to join our Member Loyalty Team as seasonal unlicensed Associate Member Advocate. In this role, you will be responsible for:

• Taking customers through the post-enrollment journey.
• Answering both inbound and outbound customer service calls fluidly.
• Handling a high volume of calls.
• Providing exceptional support to enhance member satisfaction and retention.

This is a temporary position that will end on December 8, 2026. Must be able to work 5:00 AM-6:00 PM PST, including weekends as needed. Available to work extended hours and overtime during the Annual Enrollment Period, October 15th to December 7th. Ability to do outbound outreach.

What you’ll do:

• Handle inbound customer service calls from existing members, addressing questions about their plans, resolving issues between carrier and member, and providing information about our complimentary services.
• Verify enrollment of new clients and complete post-enrollment activities to assist customers in their newly enrolled plan.
• Identify and resolve member issues efficiently and effectively, ensuring a positive experience.
• Assist members with questions related to their current plan, explain benefits included in their plan and how to use them.
• Make outbound calls using a dialer and complete post-enrollment activities along with helping members utilize their plan benefits included in their plans.
• Accurately use the script on screen and tools provided to help find client information, answer questions about our member’s plan, efficiently document notes and outcome of the interaction.
• Demonstrate eHealth’s values in your behaviors, practices, and decisions.

Qualifications

• Strong organizational, interpersonal, and communication skills.
• Previous customer service experience, preferably in a call center or similar environment.
• Ability to handle high call volumes and manage multiple tasks simultaneously.
• Proficiency in using a dialer and other computer applications.
• High speed hardwired home internet connection with 50 Mbps download and 10 Mbps upload.
• High level of integrity and customer focus.
• Comfortable with desktop computers, including knowledge of Office applications and web browsing.
• Ability to work any shift between the hours of 5:00AM PST and 6:00PM PST and extended hours and overtime if applicable during the Annual Enrollment Period.
• Must be able to work Saturdays and Sundays.

Benefits

• Competitive hourly wage.
• Comprehensive training and support.
• A positive and collaborative work environment.
• The opportunity to make a meaningful impact on our member community.
• This role will be employed through a third-party staffing vendor and will pay $22 per hour.