[Hiring] Associate I, BPS Operations Processing @FIS

Role Description

Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards. Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.

• Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas.
• Maintain detailed and current knowledge of the company's/assigned client's products and services.
• Analyze customer service needs for communication to service and technical departments, when applicable.
• Requires ability to navigate a computerized data entry system or other relevant applications.

Hourly Rate: $15/hour

Qualifications

• Strongly preferred at least 6 months of call center experience within the last 2 years.
• High School Diploma or Equivalent.

Requirements

• Ability and flexibility to work hours as assigned, we are a 24/7 Call Center.
• This is a position that requires all work shift availability, including days, nights and weekends.
• This position requires you to be on camera during training and other times as deemed necessary by your supervisor.
• Your internet router/modem must be in close proximity to your desk/workstation area, as we will require you to hardwire into the back of the router/modem via an ethernet cable on day 1 of training.
• No wireless internet providers or routers can be used.
• All equipment will be provided.

Benefits

• Opportunities to make an impact in fintech.
• Personal and professional learning.
• Inclusive, diverse work environment.
• Resources to give back to your community.
• Competitive salary and benefits.