[Hiring] Associate Customer Training Specialist @Syniverse

Role Description

The Associate Customer Training Specialist supports the design and delivery of customer-facing product training that helps customers onboard and adopt telecommunications/technology platforms effectively. This role focuses on creating and updating learning assets, delivering standard training sessions, and ensuring materials are clear, accurate, and ready for external use.

Working under guidance from more experienced training team members, this role collaborates with SMEs, Support, and Customer Success to translate defined product workflows into role-based learning paths and practical job aids that reduce customer friction and increase self-sufficiency.

Key Responsibilities

• Deliver standard customer training sessions (virtual instructor-led and webinar formats) using established curricula and approved materials.
• Support course development by updating decks, learner guides, job aids, FAQs, and quick-start documentation for external audiences.
• Create and maintain short, task-based enablement content (microlearning, walkthroughs, short recordings) aligned to common customer workflows.
• Assist with building knowledge checks and simple assessments tied to learning objectives.
• Coordinate session logistics: scheduling, invites, attendance tracking, follow-up resources, and post-session surveys.
• Collaborate with SMEs to validate content accuracy and incorporate feedback into revisions.
• Tailor standard training modules to customer role/persona needs (admin vs operations vs technical user) within defined guidelines.
• Capture and synthesize customer questions and training feedback; escalate gaps and recurring themes to senior trainers and product teams.
• Maintain training content repositories and version control to ensure customers receive the latest approved materials.
• Follow quality standards for external-facing content (brand, clarity, accessibility, and appropriate level of technical depth).

Qualifications

• Education: Bachelor’s degree in a technical field, education, communications, or equivalent practical experience.
• Experience: 1–3 years in customer training, customer support, implementations, or enablement within technology/telecommunications/SaaS.
• English and Spanish are a must.

Requirements

• Strong customer communication skills; able to explain concepts clearly and calmly.
• Comfortable presenting in virtual environments and facilitating Q&A.
• Detail-oriented with strong documentation discipline and follow-through.
• Able to learn product workflows quickly and apply feedback constructively.
• Collaborative mindset across Product, Support, and Customer Success.

Benefits

• Competitive total compensation.
• Flexible/remote work.
• Leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.