[Hiring] Associate Customer Support Technician @Applied Systems

Role Description

We’re looking for an Associate Customer Support Technician to join our Customer Support Team. In this position, you will assist our customers with any questions or problems they may have regarding software, hardware, or any other products purchased from our company. You will provide friendly, informed, and efficient customer service via telephone, Internet chat, and email.

• Respond to customer phone, email, and chat inquiries about issues or questions related to our software applications.
• Triage and troubleshoot problems with customers to understand and document the nature of such problems.
• Focus on problem resolution while providing effective, proficient customer service in a professional and courteous manner.
• Communicate and escalate issues you are unable to resolve to the proper level/area of customer support when necessary.

Qualifications

• 1+ years of customer service experience.
• Strong written and verbal communication skills; strong telephone skills.
• Experience working with technology and Microsoft applications.
• Experience supporting customers in a fast-paced B2B or technology environment (bonus points).
• Strong problem-solving skills and commitment to exceptional customer care (bonus points).
• Comfortable with technology, including software, networking concepts, and case management tools (Salesforce, Freshdesk, Jira, etc.) (bonus points).

Benefits

• Medical, Dental, and Vision Coverage.
• Holiday and Vacation Time.
• Health & Wellness Days.
• A Bonus Day for Your Birthday.