[Hiring] Associate Customer Success Manager @LexisNexis UK

Role Description

This role is responsible for supporting customers after the sale by driving engagement, adoption, and long-term success with our business information solutions. You will act as a trusted advisor, delivering tailored guidance, training, and enablement programs that help customers maximize value, strengthen adoption, and confidently leverage AI-powered solutions to achieve their goals.

Responsibilities

• Drive post-sale engagement and product adoption across assigned customer accounts.
• Deliver product training tailored to each customer’s industry, department, and role.
• Conduct a variety of activities in support of assigned accounts including customer training and presentations, dormant user campaigns, introduction of new products and content, and meeting follow-up.
• Develop and maintain relationships with decision makers and influencers within assigned accounts to deepen customer use of LexisNexis products and strengthen retention and expansion opportunities.
• Utilize required processes, tools, and systems including CRM platforms.
• Drive change management and enablement programs, including training sessions, best-practice playbooks, and internal champion initiatives.
• Deliver insights, best practices, and industry trends that help clients maximize the value of AI solutions.
• Support customers in understanding, adopting, and unlocking the value of AI-powered capabilities.
• Use AI to prioritize accounts by risk and opportunity, automate research and prep, and draft communications at scale.
• Leverage data and analytics to identify growth opportunities, prioritize accounts, and proactively manage the health of your territory.

Qualifications

• Equivalent professional experience in a business environment.
• Experience in Customer Success, Sales, Consulting, or other business-related roles.
• Experience working with small or midsize businesses is a plus.
• Demonstrated consultative approach to uncovering customer needs and resolving problems.
• Ability to quickly develop an in-depth understanding of LexisNexis products and services.
• Experience working in a team environment.
• Strong oral and written communication skills, including presentation skills.
• Strong time management and organizational skills.
• Experience with Salesforce, Gainsight, ChurnZero, or similar platforms is a plus.
• Comfortable navigating ambiguity and tailoring approaches for different stakeholders, especially in a fast-evolving AI landscape.
• Genuine curiosity about AI with a passion for helping clients understand, adopt, and unlock its value.

Benefits

• Promote a healthy work/life balance across the organization.
• Numerous wellbeing initiatives.
• Shared parental leave.
• Study assistance and sabbaticals.

Company Description

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.