[Hiring] Associate Customer Success Manager @Applied Systems, Inc.

Role Description

We’re seeking an Associate Customer Success Manager to join our Customer Success team in a remote capacity within the United States, with preference given to candidates located in the Chicago, Dallas, and Atlanta areas. The ideal candidate is an early-career professional who is eager to learn, build customer relationships, and grow within Customer Success. This role offers the opportunity to develop skills the Applied way while supporting customer retention and success.

What You’ll Do:

• Deliver exceptional customer service to drive retention and NPS.
• Build trusted customer relationships and set clear expectations.
• Lead QBRs and Strategic Success Planning discussions.
• Monitor customer health, engagement, and product adoption.
• Partner across teams to resolve issues and support growth.

Qualifications

• 1–3 years of client-facing, support, or professional services experience.
• Strong communication skills with a customer-first, empathetic approach.
• Familiarity with Salesforce or other CRM platforms.
• Detail-oriented with an interest in leveraging AI to improve efficiency.
• Insurance industry knowledge or experience.
• Strong problem-solving skills with a focus on delivering customer value.
• Ability to analyze customer needs and recommend effective solutions.
• Beginner to intermediate skills with MS Office, Salesforce, and Tableau.

Requirements

• Candidate will need to reside in the United States, working arrangement will be remote.

Benefits

• A culture that values who you are and recognizes that you aren’t just an employee; you are a teammate, and you matter.
• We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them.
• A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:
• Medical, Dental, and Vision Coverage
• Holiday and Vacation Time
• Health & Wellness Days
• A Bonus Day for Your Birthday
• Our targeted starting base salary in the United States for this position ranges from $60,000 - $85,000 USD.