[Hiring] Associate Customer Success Manager @Conga

Role Description

The Customer Success Manager’s primary responsibilities are to manage a book of global, complex customers who have invested in Conga to power their revenue operations. You will:

• Perform detailed adoption analysis and engage customers in joint planning to increase adoption.
• Lead value realization activities like customer stakeholder alignment and roadmap reviews.
• Drive customer advocacy by ensuring technical issues are resolved quickly and efficiently.
• Act as a facilitator, coach, and consultant, continuously asking questions to understand your customers.

Qualifications

• Languages: Native/C2 level English AND native/C2 level French OR German.
• Education: Bachelor’s degree or equivalent hands-on experience.
• Experience: 2-4 years in a customer-facing role (Customer Success, Sales, SDR/BDR, or Technical Support) working with a range of European customers.
• Consultative mindset: Builds trust and credibility by actively listening, understanding needs, and tailoring solutions for a wide range of stakeholders.
• Proactive collaborator: A self-starter who takes initiative while working effectively with others to achieve shared goals.
• Communication & delivery: Strong written, verbal, presentation, and project management skills to influence, align, and execute.
• Technical proficiency: Confident using Salesforce and Microsoft tools (Outlook, Word, Excel, PowerPoint) to manage work efficiently.
• High-growth adaptability: Thrives in fast-paced environments, juggling multiple priorities with a structured, data-driven approach.
• Customer retention focus: Proven track record of strengthening relationships and driving long-term customer retention.
• Cross-functional collaboration: Effectively aligns cross-functional teams to deliver strong customer outcomes.
• Data Driven: Uses data-driven insights to identify growth opportunities and accelerate value realization across accounts.

Requirements

• Experience with SaaS / cloud solutions; CLM, CPQ, Salesforce, or Conga experience highly desirable.

Company Description

Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100®, trust Conga when commercial complexity is high and global impact is on the line.

Our approach is grounded in the Conga Way, a framework that reflects our values and drives everything from hiring to decision-making, as well as key programs including recognition. Created with direct input from our colleagues, the Conga Way forms the foundation of our vibrant culture.