[Hiring] Associate Customer Relationship Manager @TriNet

Role Description

Trinet is seeking a self-motivated individual to provide support to our high-volume client base focusing on customer satisfaction and retention. The role acts as a retention expert and influences retention outcomes for an assigned portfolio to ensure quality solutions. The individual will work collaboratively with internal partners such as Sales, Customer Experience, Pricing Strategy and Products to elevate the customer experience, ensure that all interactions and deliverables support the customer's business, and identify new business opportunities.

What you will do

• Provides support and guidance to clients (SMBs) daily
• This role is largely reactive with some proactive outreaches
• This role will have larger books of business with less touch points
• Engages in pricing and contract negotiations to secure agreement
• Provides on-demand touchpoint to customers to ensure satisfaction and increase breadth and depth of C-Suite relationships
• Identifies client service opportunities and coordinates the execution of those services as appropriate
• Partners closely with the Customer Engagement teams for an improvement in service level
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications

• Bachelor's Degree or equivalent experience preferred

Requirements

• Typically 2+ years of experience
• Self-directed and ambitious - implements new ideas or potential solutions without waiting for others to take action or to request action
• Unwavering positive demeanor
• Outstanding interpersonal skills
• Excellent communication both written and verbal
• Open minded and patient
• Ability to prioritize quickly
• Comfortable working in a fast paced and client driven environment
• Ability to quickly establish relationships and interact with business owners, executives and managers
• Continuous follow-up and follow-through with clients
• Proficient in Microsoft Office Suite (Word, Excel & PowerPoint)

Work Environment

Work in clean, pleasant, and comfortable office or home setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.

Benefits

• Medical, dental, and vision plans
• Life and disability insurance
• 401(K) savings plan
• Employee stock purchase plan
• Eleven (11) Company observed holidays
• PTO and a comprehensive leave program

The salary range for this role is $76,300.00 to $128,750.00. The candidate’s final salary offer will be based on the candidate’s skills, education, work location and experience. A candidate’s compensation may also include bonuses consistent with TriNet’s corporate bonus plan.

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact [email protected] to request such an accommodation.