[Hiring] Associate Customer Delivery Manager @Enterprise Holdings

Role Description

Entegral is seeking a motivated, adaptable, career-minded teammate who would like to utilize their skill set in a thriving agile-methodology environment. The Associate Customer Delivery Manager (ACDM) provides product and technical guidance to customers implementing and integrating SaaS solutions supporting the insurance replacement and automotive repair markets. The ACDM is responsible for all aspects of delivery from discovery to onboarding and includes:

• Consultation
• Project management
• Integration
• Testing
• Training

As a customer-facing self-starter, experience in critical thinking, project management, UI and API product implementation is essential for this role, which plays a critical part in ensuring Entegral is the best in class SaaS organization.

Qualifications

• Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
• Must be minimum 18 years of age
• Bachelor's degree or Technical/Vocational Degree
• 2+ years of customer delivery/customer software integration experience in the SaaS sector including:
• Managing multiple small to medium API Customer Integrations
• Coordinating implementation configuration and testing API integrations and UI products
• Implementing and testing system integrations between multiple internal and external environments and products
• Capturing and sharing key integration decisions and insights
• Controlling project scope, quality, & timeline
• Managing customer onboarding, user implementation, and post-launch monitoring
• 2+ years of experience implementing, configuring, testing and onboarding external customers onto APIs
• 2+ years of experience working hands-on with development teams and product managers in an Agile framework
• Experience with Google Suite, MS Office Products
• Experience working with JIRA, Confluence, and other enterprise collaboration tools
• Must be able to work 8:00am - 5:00pm CT
• Must be located in one of the following states: FL, IL, LA, MD, MI, MN, MO, NJ, NY, OH, OR, PA, TN, TX, VA, and WI.

Requirements

• Strong communication skills, both written and verbal
• Strong organizational skills and ability to multitask
• Ability to work cross-collaboratively with cross-functional teams in a matrix environment
• Proven ability to manage complex team dynamics
• Skills at receiving & acting on constructive criticism
• Ability to thrive in adaptable environments

Benefits

• Competitive career advancement opportunities
• Comprehensive benefits package including:
• Paid vacation
• Paid parental leave
• Sick leave
• Flex days
• Medical, dental, and vision insurance benefits
• Dependent spending account
• Health savings account
• Life and disability insurance
• Fertility benefits
• Employee Assistance Programs
• Profit sharing and 401(k) employer match