[Hiring] Associate Customer Care Professional - Bank @Thrivent

Role Description

Primary responsibility is to provide unparalleled service to clients, prospects, and Thrivent Bank affiliates to a variety of account servicing needs as well as making product recommendations based on the assessment of those needs. This position serves as an entry point to the Bank Call Center for caller inquiries and/or complaints via the telephone.

• Provides exceptional service to clients by delivering accurate, timely, and courteous support while demonstrating a strong commitment to Thrivent’s purpose, promise, and values.
• Partners with colleagues across the organization to resolve client needs efficiently, promote first-call resolution, and ensure a consistent, high-quality client experience.
• Models Thrivent’s leadership competencies - courage, collaboration, and commitment - by communicating with professionalism, adaptability, and accountability in every interaction.
• Actively supports a culture of continuous improvement and shared responsibility by staying current on products, policies, and procedures, seeking opportunities to enhance client outcomes, and contributing to Thrivent’s trusted reputation through ethical and client-focused service.

Qualifications

• Handle sensitive telephone communications with callers, which may include highly confidential information and influence behavior through verbal communication to ensure high level of customer satisfaction.
• Manage members account in a prompt, efficient manner, providing correct, thorough responses to needs and requests.
• Proactively seek opportunities to identify service and products needs as a way to leverage contact with supporting sales team.
• Educate callers on benefits, features and applicable solutions to promote first call resolution.
• Responsible for keeping current on product offerings, new marketing pieces and changes to policies/procedures.
• Process financial transactions efficiently and accurately.

Requirements

• Proficient in a variety of mainframe and PC based applications in a multi-tasking environment.
• Demonstrate excellent interpersonal skills as well as verbal and written communication skills.
• Thrives in a fast-paced, intense environment that has the potential for stress.
• Fosters teamwork and collaboration.

Benefits

• Various bonuses (including, for example, annual or long-term incentives).
• Medical, dental, and vision insurance.
• Health savings account.
• Flexible spending account.
• 401k.
• Pension.
• Life and accidental death and dismemberment insurance.
• Disability insurance.
• Supplemental protection insurance.
• 20 days of Paid Time Off each year.
• Sick and Safe Time.
• 10 paid company holidays.
• Volunteer Time Off.
• Paid parental leave.
• EAP.
• Well-being benefits.
• Other employee benefits.