[Hiring] Associate - Customer Care - Collections @BrightClaim

Role Description

• Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
• Respond to email/phone queries related to disputed invoices.
• Research and analyze the disputes/deductions in ERP.
• Follow-up with various departments to get supporting documents/info for dispute/deductions resolution.
• Find opportunities and recommend solutions for process and automation improvements.
• Daily reporting of individual portfolios to track and monitor the past dues.
• Implement collections strategy to reduce the past due.
• Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact.
• Work as a teammate to process any Adhoc request in a timely manner.
• Deliver quality customer service by researching and responding to all internal & external partners’ inquiries quickly, optimally and professionally.
• Bring up problems to senior staff members and/or management as appropriate.

Qualifications

• Bachelors - Business Administration
• Bachelors - Communication
• Bachelors - Hospitality Management
• Bachelors - Information Technology
• Bachelors - Marketing
• Certifications:
  • Certified Data Processor (CDP) - LinkedIn Learning
  • Professional Customer Service - SMG/KRC Poland Human Resources

Requirements

• Account Maintenance
• Accounts Receivable Collection
• Banking Capital Markets
• Collections Analytics
• Collections Management
• Customer Experience (CX)
• End to End Management
• Online Customer Support
• Language: English (Elementary - A2)

Benefits

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter.
• Make an impact – Help global enterprises solve business challenges that matter.
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead.
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day.
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress.