[Hiring] Associate Client Service Manager @Gallagher

Role Description

At Gallagher, we’re looking for an Associate Client Service Manager to join our Commercial team. In this role, you’ll lead efforts to deliver exceptional service and solutions to our clients.

You’ll work closely with your team and clients to build strong relationships, solve challenges, and ensure every interaction adds value. This is your opportunity to grow your career while making a meaningful impact.

How you'll make an impact:

• Take the lead in managing client relationships and ensuring their needs are met.
• Guide the renewal process and mentor team members.
• Help secure existing business and explore opportunities for additional services.
• Ensure compliance with industry standards.

Here’s what you’ll do:

• Manage the renewal process by compiling information, analyzing needs, and delivering tailored solutions to ensure proper coverage.
• Build and maintain strong relationships with clients through timely responses and strong customer service.
• Support your team in addressing client risk management needs through consultative conversations and personalized strategies.
• Conduct regular audits to ensure compliance with regulations and maintain high service standards.
• Maintain accurate and up-to-date client and policy data using Gallagher’s systems and performing audits.
• Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
• Mentor junior team members by providing transparent feedback, encouraging continuous learning, and fostering professional growth.
• Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.

Qualifications

• Bachelor's degree with a minimum of 1+ years client service and/or claims management experience OR High School degree/GED with a minimum of 3+ years client service and/or claims management experience.
• A Property and Casualty Insurance License.
• Proficiency in Microsoft Office.
• A desire to build relationships and deliver results.
• Adaptability and resilience in managing shifting priorities.
• A collaborative mindset to work with teams across Gallagher.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance.
• 401(K) and Roth options.
• Tax-advantaged accounts (HSA, FSA).
• Educational expense reimbursement.
• Paid parental leave.
• Digital mental health services (Talkspace).
• Flexible work hours (availability varies by office and job function).
• Training programs.
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing.
• Charitable matching gift program.
• And more...