[Hiring] Associate Claims Examiner @DXC Technology

Role Description

As an Associate Claims Examiner, you are the voice of Genworth, responsible for delivering excellent customer service to call center customers, operating in a culture centered around teamwork and collaboration. You will be in a front line, customer interactive position on our Annuity Claims team, providing timely and accurate information directly to calling customers as well as processing transactions to meet the customers’ needs. In addition, you are expected to meet or exceed individual and team phone and transaction service metrics, to engage with the business in personal and professional development, and to collaborate effectively with peers in a team atmosphere. You will receive detailed training giving you the expertise to help our customers and their families navigate their decision to combat the financial challenges of aging.

Responsibilities

• Take inbound and make outbound calls with customers seeking assistance with an existing claim or regarding an existing annuity contract.
• Use critical thinking and problem solving, to resolve complex customer issues and process transactions based on the claimant's policy, and other information provided.
• Take ownership and responsibility with follow-up items, call documentation, and general transactions to resolve the customer’s request.
• Seek solutions rather than just identify problems and partner with teams across sites to achieve common goals.
• Show flexibility with ability to handle increased seasonal volume, change in work schedules that meet our customers’ needs, and process changes that meet our business needs.
• Initiate daily contact with our internal and external customers, working to simplify and explain complexities of our products & processes.
• Updates and ensures integrity of customer accounts including history.
• Able to achieve positive team goals while maintaining strong, ongoing relationships with customers and teammates.

Qualifications

• Two years customer service or claims experience.
• Excel in customer service as evidenced by professional and empathetic demeanor in all interactions.
• Proven ability to deliver outstanding service through effective communication via telephone and written correspondence.
• Experience using Windows applications in a professional environment.
• Proven ability to rely on pre-established guidelines to perform the primary functions of the job with minimal supervision.
• Ability to maintain accurate product & process knowledge as well as staying abreast of regulatory updates.
• Attention to detail.
• Critical thinking and problem solving skills.

Company Description

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

At DXC we have a People First strategy and a Virtual First model. In managing COVID-19, our actions are focused on the health, safety and well-being of our colleagues and their families and our approach is to encourage and support masking, testing and vaccination. The majority of our workforce now works remotely and will continue to do so. We recognize that requirements and availability around masking, testing and vaccination vary by location and we continue to monitor and conform with government regulations and customer requirements specific to each location.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.