[Hiring] Associate Administrator, Safe and Secure Technology @Carvana

Role Description

The Safe and Secure Technology Associate Administrator will support internal and external customers with technical issues and needs related to the safety and security of Carvana team members and assets. The Associate Administrator will use established processes to help identify, troubleshoot, and execute solutions via multiple mediums. This team member will learn and apply technology practices and help to identify opportunities for continuous improvement.

• Deliver exceptional customer service to our internal and external customers.
• Support assigned KPIs related to our Safe and Secure technology!
• Take incoming calls and emails related to CCTV, Access Control, or Alarm Monitoring issues and requests.
• Communicate with remote users via phone, email, or video calling to troubleshoot problems using (and sometimes without the use of) remote connectivity tools.
• Review incoming Help Desk tickets to diagnose problems, gather additional information, identify solutions, and assign to other Safe and Secure resources as applicable.
• Learn and assist with the configuration process of our CCTV, Access Control, and Alarm monitoring systems for all new buildings and installations.
• Log all technical issues in Jira with the appropriate level of detail needed.
• Leverage process standards, naming standards, how-tos, equipment information, and solutions to new problems and provide feedback related to these as needed.
• Develop and employ judgment skills to properly evaluate situations and determine if the issue can be resolved quickly over the phone/email or be escalated appropriately.
• Escalate issues to appropriate internal channels when the need arises.

Qualifications

• This is a client-facing support role. The qualifying candidate must be enthusiastic, and energetic and must take pride in helping people solve their Safe and Secure technology problems. Service with a smile is a requirement!
• High School diploma or equivalent.
• 1+ years of experience in the technical/physical security technology support field.
• Intermediate skills in administering Windows Server, Active Directory, DHCP, and other network services.
• Solid problem-solving and technical skills and customer service experience.
• The ability to effectively communicate with remote users via phone or email and troubleshoot problems using remote connectivity tools or sometimes with the blind.
• A continuous learning/growth mindset.

Requirements

• Experience with CCTV, Access Control, and Alarm Monitoring systems; a big plus if you have experience with Genetec, Slack, Confluence, Cisco Meraki Appliances, and Jira.
• An understanding of enterprise network environments.

Benefits

• Full-time hourly position.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skill set and share your knowledge with others across the organization.
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
• A seat in one of the fastest-growing companies in the country.