[Hiring] Associate Administrator @TTEC

Role Description

As an Associate Administrator working remotely in the Philippines, you’ll be a part of bringing humanity to business. This role provides administrative, operational, and governance support to the Head of Customer Experience and the CX Leadership Team. It ensures structured planning, execution discipline, and visibility across key CX initiatives including:

• CX Playbook
• Quarterly Business Reviews (QBRs)
• Global site visits
• Leadership travel planning
• Executive reporting

This position serves as a central coordination hub across the global CX organization, enabling leadership to focus on strategic priorities while maintaining operational rigor, financial oversight, and communication consistency.

You'll report to the Manager, Service Delivery. You’ll make an impact by helping our associates to successfully obtain their insurance license(s) and appointment(s) to allow the company to conduct business in each state.

During a typical day, you’ll:

• Manage communication with internal/external partners
• Maintain 100% confidentiality, accuracy, and completion of all licensing records and reports
• Coordinate day-to-day operations, processes, and reporting to keep key stakeholders informed
• Learn key business objectives, timeframes, and requirements associated with each licensing goal and class
• Understand and improve the key success metrics associated with each licensing goal
• Deliver consistent customer service and communication

Qualifications

• 4+ years of experience in business operations, executive support, program coordination, or similar role
• Experience supporting senior leadership in a global environment
• Strong organizational skills with the ability to manage multiple priorities and deadlines
• Financial discipline with experience tracking budgets and operational spend
• Excellent attention to detail and documentation rigor
• Strong written and verbal communication skills
• Proficiency in Microsoft Office / Google Workspace (Excel, PowerPoint, SharePoint, etc.)
• Ability to work across global time zones and cross-functional teams
• High level of discretion, professionalism, and executive presence
• Strong interpersonal and stakeholder management skills
• Fluent in English (written and spoken); additional languages are a plus

Requirements

• Experience supporting Customer Experience, Operations, or Global Support organizations
• Familiarity with QBR governance models and executive reporting cadence
• Experience managing travel budgets and operational expense tracking
• Experience working with Workday communications or internal HR systems
• Familiarity with project management tools (Asana, Smartsheet, Monday, etc.)
• Exposure to multi-region operational environments (APAC, EMEA, Americas)

Benefits

• Supportive of your career and professional development
• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Paid time off (PTO) and wellness and healthcare benefits
• A great compensation package and performance bonus opportunities
• Tuition reimbursement