[Hiring] Assistant Problem Resolution Officer @Arizona Department of Administration

Role Description

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Revenue (ADOR) our mission is to Serve Taxpayers! ADOR is looking for individuals who are committed to service, community, and teamwork. Come Join the ADOR Team!

The Assistant Problem Resolution Officer supports the Arizona Department of Revenue (ADOR) by assisting with taxpayer inquiries involving tax-related audits, corrections, and appeals procedures of the agency. This role is authorized to access confidential taxpayer information in its evaluation of complaints of improper, abusive, or inefficient service and recommends appropriate action to correct such service gaps. Overall, this position services and represents the taxpayers’ best interest in all problem resolution matters.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces.

Qualifications

• Minimum of three years' experience in dispute resolution and/or informal mediation experience with decision-making authority or responsibility for presenting final recommendations to management.
• Bachelor’s or Master’s Degree in Business Administration, Communications, or a related field.

Requirements

• Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety.
• Ability to work both independently and collaboratively as part of a team.
• Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner.
• Willingness and ability to embody ADOR’s core values of Do the Right Thing, Commit to Excellence, and Care About One Another.

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans.
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
• 10 paid holidays per year.
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years.
• Sick time accrued at 3.70 hours bi-weekly.
• Paid Parental Leave - Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Deferred compensation plan.
• Wellness plans.
• Tuition Reimbursement.
• Infant at Work Program.
• Rideshare and Public Transit Subsidy.
• Career Advancement & Employee Development Opportunities.
• Flexible schedules to create a work/life balance.