[Hiring] Assistant Community Manager @HOATalent

Role Description

We're looking for a detail-oriented Assistant Community Manager based in the Philippines to support a Chicago-based Community Manager in the day-to-day operations of an HOA portfolio. You'll be the first point of contact for owners, board members, and vendors — managing tickets, calls, and documentation with professionalism and speed. This is a remote, night-shift role aligned to U.S. Central Time (PHT: 9 PM–6 AM).

• Serve as the primary point of contact for inbound calls and emails from HOA owners, board members, and vendors
• Manage and resolve support tickets in Vantaca, ensuring timely follow-up and accurate documentation
• Research and resolve accounts receivable (owner) and accounts payable (vendor) payment discrepancies
• Prepare, track, and route documents for electronic signature via DocuSign
• Coordinate daily operational tasks across an HOA portfolio in collaboration with a U.S.-based Community Manager
• Communicate clearly and professionally with U.S.-based clients and vendors on business needs and status updates

Qualifications

• 2+ years of experience in customer service, administrative support, or property management
• Exceptional written and spoken English — client-facing communication with U.S. customers is core to this role
• Proficiency with web-based tools: Google Suite (Gmail, Docs, Sheets), DocuSign, and ticketing systems
• Strong organizational skills with the ability to manage multiple open tickets and priorities simultaneously
• Comfortable working independently and proactively flagging issues to your manager
• Must be based in the Philippines and available to work night shift (approx. 9 PM–6 AM PHT)

Requirements

• Prior experience in HOA, property management, or real estate administration (Nice to Have)
• Familiarity with Vantaca or similar property management software (Nice to Have)
• Experience supporting U.S.-based clients in a BPO, shared services, or remote capacity (Nice to Have)

Benefits

• Competitive salary commensurate with experience
• Night differential pay
• HMO health coverage (add details if applicable)
• Opportunities for continued education, CPA support, and professional advancement
• Stable, long-term remote engagement with a growing U.S. company