[Hiring] Assistant Branch Manager Workers Compensation @Gallagher

Role Description

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here.

You will do significant work in partnership with our Workers Compensation clients to consistently deliver superior customer service and own outcomes by effectively communicating and embracing new challenges to drive success. Identify the right resources, at the right time and in the right place. Think critically, solve problems, plan and prioritize activities.

• Lead claims supervisors and adjusters to provide high quality and efficient service.
• Drive adjuster hiring and training to nurture a culture of performance and continuous improvement.
• Use Gallagher's technology to enhance your team's efficiency and quality.
• Ensure appropriate licenses and/or certifications for employees.
• Communicate with clients, carriers and brokers in a professional, positive and proactive manner.
• Effectively manage multiple competing priorities, identify coaching opportunities and position team members for successful development.

Qualifications

• High School Diploma
• Minimum of 12 years related claims experience
• At least 3 years of supervisory experience
• Appropriately licensed and/or certified in all states in which claims are being handled
• Knowledge of all team member related functions

Requirements

• Must have New York experience. Other jurisdictions in the branch are NJ, PA, CT, MA, NH, VT, RI.
• Must be licensed in the states being handled or reciprocal licenses.
• This role is eligible for fully remote work.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...