[Hiring] Arrears Executive @Target

Role Description

As an Arrears Executive, you’ll be a reassuring voice for customers who are navigating challenging financial situations. Day to day, you will:

• Speak with customers undergoing the debt recovery process—listening carefully, showing empathy, and helping ease their concerns.
• Carry out income and expenditure assessments to understand affordability and establish sustainable repayment plans.
• Use your judgement to signpost customers to external support organisations such as Citizens Advice or charitable debt services.

Qualifications

• Experience in an Arrears or Collections role.
• Previous experience supporting vulnerable customers in a regulated environment.

Requirements

• A people person who is friendly, approachable, and committed to delivering outstanding customer service.
• Someone who genuinely cares about helping customers and making a positive difference.
• A team player who thrives in a supportive, collaborative environment.
• Naturally proactive, curious, and solution-focused.

Benefits

• Starting salary of £26,000 per annum, with a quality related bonus of up to £250 per quarter.
• 30 days holiday entitlement plus bank holidays (That’s right – 30 days from Day 1).
• Defined Pension Contribution Scheme (Employer matched up to 6%). Plus, option to contribute via Salary Exchange (alternatively known as Salary Sacrifice).
• Employee Discount Scheme, access to discounts and offers across 100s of leading retailers. Plus, cashback on purchases.
• Company Paid Private Medical Insurance (benefit in kind).
• Group Life Assurance.
• Group Income Protection.
• Discretionary Annual Pay Review.
• Discretionary Annual Bonus Scheme.
• Loyal Service Scheme.
• Help@Hand – Confidential access to health and wellbeing support to include Employee Assistance Program.
• Free Flu Vaccinations, Eye Tests and employer contribution towards glasses.
• Recognition Scheme.
• Free Mortgage Advice and Support.
• Wisdom Wellbeing, your go to for wellbeing resources and solutions.
• Everest Funeral Concierge.
• Free Bereavement and Probate Advice and Support.
• Access to a GP 24 hours a day, 7 days a week, 365 days a year through GP24.
• Paid eye tests and employer contribution towards spectacles specifically for VDU use.
• Technology Buying Scheme.
• Discounted Gym Memberships.
• Taste Card / Coffee Club Membership.
• Charitable Payroll Giving.
• Cycle to work Scheme (Salary Sacrifice).