[Hiring] Area Reservations Agent @Auberge Collection

Role Description

Embark on an extraordinary journey as a Reservations Agent across The White Barn Inn, Mayflower Inn & Spa, Wildflower Farms & The Vanderbilt where your role transcends boundaries and becomes a captivating symphony of hospitality. As the orchestrator of reservations for multiple properties, you'll weave a tapestry of opulence, seamlessly curating bespoke experiences for our discerning guests across diverse destinations. Your commitment to excellence will unfold on a grand scale, ensuring that each reservation reflects the pinnacle of luxury unique to each property. With grace and sophistication, you'll be the luminary guiding our guests through a world of refined choices, transforming reservations into harmonious preludes to unforgettable stays.

• Creating a genuine, informative, and personalized guest resort reservations experience by accurately inputting guest contact information.
• Adding information to guest history such as previous stay experience, special occasions, preferences, and other pertinent information.
• Responding to guests’ inquiries regarding room reservations, availability, general questions about accommodations, pricing, and special offers.
• Maintaining complete knowledge of the resorts and other information including:
• All resort facilities/services offered and hours of operation.
• All accommodations, layout, décor, attributes and locations.
• All studio rates, special packages and promotions.
• All spa treatments and offerings, their benefits and costs.
• Daily stats, including availability.
• Entertainment/special events scheduled on property and in the area.
• Directions to the resort from airports and other major landmarks.
• General info, descriptions and directions for local services, restaurants, wineries and points of interests.
• Assisting and ensuring effective guest challenge resolution.
• Working closely with fellow guest service team members and other departments to resolve any challenges; ensure follow-through and exceed guest expectations when possible.
• Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests.
• Upselling services and offerings as appropriate, ensuring that each guest is fully educated about the resorts’ offerings.

Qualifications

• Two years in a hospitality, spa, or reservations position, preferably at a luxury resort.
• Ability to create professional business letter correspondence.
• Must possess gracious people and sales skills, excellent phone manner and ability to engage in a positive manner with each and every guest.
• Ability to work cohesively with other departments and co-workers as part of a team.

Company Description

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

Please visit auberge.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @Auberge and #AlwaysAuberge.