[Hiring] Arbitrator I @Cox Enterprises

Role Description

This position is fully remote. Candidates can reside anywhere in the USA.

At Manheim (a Cox Automotive company), we strive to make sure every customer is completely satisfied when they do business with us. On the off chance we fall short, we do our best to make things right, pronto.

We’re looking for an Auto Claims Specialist I to learn the ropes of resolving customer complaints and ensuring we don’t make the same mistake again. Do you have the skills we’re looking for? Keep reading for more details!

Qualifications

• Minimum: High School Diploma/GED
• Generally, less than 2 years of experience.
• Accuracy and attention to detail.
• Organizational and time management skills.
• The ability to adapt in a fluid and changing environment.
• Preferred: 1+ years of automotive or body shop experience.
• Claims adjuster experience.

Requirements

• Reviews customer claims to verify that they meet Manheim's National Arbitration policies and any account-specific guidelines.
• Investigates basic, less complex cases (e.g., late title claims, basic condition report claims, vehicle availability, post-sale inspection fails, mechanical/structural/undisclosed vehicle damage, etc.) or those requiring more prescriptive decision-making.
• Interfaces with all departments involved in the complaint (i.e., reconditioning, front office, dealer services, vehicle entry, etc.), including during the fact finding and investigative phases.
• Uses appropriate resources to investigate and facilitate relevant inspection, documentation, and communication to ensure appropriate actions are completed to move cases forward or to resolution.
• Uses appropriate levels/limits of financial approval authority to resolve cases.
• Evaluate claims by obtaining, comparing, evaluating, and validating various forms of information.
• Prepares and facilitates communication for resolution via telephone, email, and in-person discussion.
• Mediates disputes and negotiates repair and/or pricing of disputed vehicles to arrive at a mutually acceptable solution and to keep vehicles sold.
• Monitors and maintains accurate files for each arbitration case, verifying the accuracy of all required documentation, including invoices and settlement agreements.
• Engages with supervisor/manager to determine if escalation is required.
• Performs other duties as assigned.

Benefits

• Exceptional work/life balance with flexible time-off policies.
• Competitive salary package and top-notch bonus & incentive plans.
• Great healthcare benefits package from day one with multiple options available for individuals and families.
• 10 days of free child or senior care through complimentary Care.com membership.
• Generous 401(k) retirement plans with up to 6% company match.
• Employee discounts on hundreds of items, from cars to computers to continuing education.
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Encouragement for community volunteering with paid hours for participation.
• Pet insurance available.