[Hiring] Appraisal Operations Client/Vendor Representative @ServiceLink

Role Description

The Appraisal Operations, Client/Vendor Representative is responsible for facilitating appraisal valuation orders under the direction of the Manager. This role involves managing vendors with quality and efficiency consistent with established Company guidelines for quality and service, as well as compliance with all applicable regulations.

• Facilitate strong communication with clients.
• Analyze requests under the direction of the Manager Appraisal Client Operations.
• Monitor ongoing results consistent with established Company standards for quality and service.
• Ensure compliance with state, federal, and industry regulations.

Qualifications

• High school diploma or equivalent.
• Basic reading, writing, and arithmetic skills.
• Ability to type 45 wpm.
• Minimum of 1 year experience in appraisal operations or vendor management with an AMC, real estate, or mortgage banking organization.
• Good organizational skills and ability to handle multiple tasks simultaneously.
• Problem solving, analytical, and negotiation skills.
• Ability to maintain a professional relationship with clients and internal staff.
• Demonstrated ability to work within a team to ensure client satisfaction.
• Effective communication skills, both oral and written.
• Knowledge of office processes, procedures, and technology including personal computers and Microsoft Outlook, Word, and Excel.
• Highly motivated.
• Ability to work with minimal supervision.
• Willingness to work a flexible schedule.

Requirements

• Review daily all assigned Work in Progress (WIP) to ensure completion of tasks.
• Meet client SLA and quality standards as set by the Company.
• Maintain high levels of customer service to ensure client/vendor retention.
• Maintain open communication with team members, vendors, other departments, and management.
• Follow through with established daily goals including assignment of new orders.
• Maintain understanding of and compliance with Appraiser Independence and regulatory standards.
• Provide suggestions to management to assist with resolving daily operational issues.
• Attend regular department meetings.
• Communicate with management on department challenges and successes.
• Review, analyze, and communicate with clients on all requests, issues, or concerns.
• Identify issues and make suggestions to improve processes.
• Follow appropriate escalation paths.
• Perform all other duties as assigned.