[Hiring] Appointment Specialist @Albany ENT & Allergy Services P C

Role Description

Are you a fast learner? Do you have excellent organization and customer service skills? Can you multi-task in a busy environment? If so, Albany ENT & Allergy Services is looking for you!

We are currently searching for an Appointment Specialist to join our team. Aside from scheduling and rescheduling appointments over the phone, responsibilities include:

• Maintain communication between physicians and patients, as well as monitoring and distributing provider schedules as required
• Register new patients, verify insurance eligibility, and ensure patients provide pre-visit documentation and referrals
• Work with referring providers to ensure appropriate care plans
• Answering and triaging calls, record keeping, and filing
• Update and maintain accurate electronic medical records prior to patient visit

We are excited to provide flexible work arrangements for the Appointment Specialist. This position is fully remote (New York State only). It is a full-time position and the scheduled shifts are 8:30am-4:30pm with Saturday 8am – 12pm on a rotating basis (every 6-8 weeks).

Qualifications

• High School Diploma or equivalent
• 1-3 years of experience in a medical environment, or an equivalent combination of education and experience
• Proficient computer skills including ability to master the office’s practice management software
• Consistent professional conduct, meticulous attention to detail, and critical thinking skills
• Excellent written and verbal communication skills
• Interpersonal skills with patients, staff, and other healthcare professionals
• Candidates must reside in the greater Capital region of NYS

Requirements

• High School Diploma or equivalent
• 1-3 years of experience in a medical environment, or an equivalent combination of education and experience
• Proficient computer skills including ability to master the office’s practice management software
• Consistent professional conduct, meticulous attention to detail, and critical thinking skills
• Excellent written and verbal communication skills
• Interpersonal skills with patients, staff, and other healthcare professionals
• Candidates must reside in the greater Capital region of NYS

Benefits

• Compensation range: $18 to $21, dependent upon skills, education, experience, and qualifications
• Consistent schedule
• Competitive salary
• Comprehensive benefits package, including health insurance
• Generous paid time off
• Paid holidays

Company Description

Albany ENT & Allergy Services is proud to have been named a Best Place to Work in the Capital Region for 2023, 2024, and 2025. If you are looking for a new opportunity with a practice that values its employees, believes in work/life balance, and prides itself on delivering compassionate, patient-centered care, we encourage you to APPLY TODAY!