[Hiring] Appointment Scheduler @South Shore Health

Role Description

Perform a variety of functions related to the scheduling of patient appointments; process patient requests including prescription refill requests to triage, distributing/responding to inquiries received via website and fax; additional functions as directed.

Essential Functions

• Schedule patient appointments following provider template for assigned department(s); recite all appointment information back to patient including: appointment duration, date, time provider and location.
• Maintain consistent compliance with quality standards.
• Work collaboratively with secretaries of assigned department(s).
• Maintain comprehensive knowledge-base of scheduling rules for assigned department(s).
• Register new patients; verify personal and insurance information; update as required.
• Assist with rescheduling patient appointments at the direction of the department Manager.
• Answer calls in a timely, courteous and helpful manner; end calls with standard closing question. (May I help you with anything else?)
• May be required to learn and perform all operator functions to provide support as needed or assigned.
• Assist with the training of new employees upon request.
• Maintain effective level of productivity at all times.
• Willingly accept special assignments.
• Maintain work area in a neat and orderly manner.
• Have knowledge of and adhere to the SSMC Mission Statement and all SSMC policies and procedures.

Qualifications

• High school diploma or equivalent preferred.
• Previous medical office experience preferred.
• Excellent verbal and written communication skills.
• Excellent computer skills with knowledge of various software applications.
• Knowledge of various insurance requirements.
• Excellent interpersonal skills.
• Ability to meet demanding deadlines and balance multiple tasks.
• Detail oriented with excellent organizational and prioritization skills.
• Must demonstrate computer proficiency through efficient use of the electronic medical record, patient registration/billing system, email, SSMC intranet & other computer software as required.
• Job can be done in a remote setting with understanding that in times of system failures (i.e. power outages at remote setting, etc.) expectation would be to work at 141 Longwater Drive, Norwell MA.

Requirements

• Per Diem Responsibilities if Required.
• Education if Required.
• License/Registration/Certification Requirements.

Benefits

• Compensation Pay Range: $17.42 - $23.45.