[Hiring] Appointment Coordinator @Athra Systems

Role Description

The Appointment Coordinator will play a critical role in scheduling psychiatric consultations between our providers and patients in long-term acute care hospitals or rehabilitation facilities. This position requires excellent communication skills, strong organizational abilities, and a basic understanding of telehealth technology to ensure smooth coordination between our clinical team and the telehealth platform.

Key Responsibilities

• Schedule Consultations: Answer calls from nursing staff to arrange psychiatric consults for patients in long-term acute care hospitals or rehabilitation centers.
• Telehealth Setup: Ensure the provider and clinic are properly connected on the telehealth platform before each scheduled consultation.
• Tech Support: Provide basic troubleshooting assistance for telehealth software to resolve any connectivity issues before or during consultations.
• Maintain Scheduling Records: Accurately track and update patient appointments, ensuring proper documentation of all scheduled consultations.
• Coordinate with Clinical Team: Work closely with providers, nurses, and other clinical staff to ensure timely and effective telehealth experiences for patients and healthcare professionals.
• Communication: Promptly communicate any changes, updates, or technical issues to both the clinical team and patients.

Qualifications

• Previous experience in scheduling, customer service, or administrative support in a healthcare setting is preferred.
• Basic computer proficiency and familiarity with telehealth platforms or video conferencing tools. Comfort with troubleshooting minor tech issues is a plus.
• Strong verbal communication skills, with a professional and empathetic phone manner.
• Excellent organizational skills, with a keen attention to detail and the ability to handle multiple tasks simultaneously.
• Ability to work effectively in a collaborative healthcare setting.
• Must have access to a personal computer and reliable Wi-Fi connection.
• Familiarity with medical or psychiatric terminology, or prior healthcare experience, is a plus.

Benefits

• Competitive salary commensurate with experience.
• Comprehensive benefits package including health and dental insurance for qualified candidates.
• Retirement plan with employer contribution for qualified candidates.
• Generous paid time off and holidays.
• Supportive and collaborative work environment.