[Hiring] Appointment Coordinator @Midwest Orthopaedics at Rush

Role Description

Ready to join in? We are seeking a full-time Appointment Coordinator to be based at our corporate office in Westchester, IL. This position is primarily responsible for working with patients/physicians/callers in a polite and helpful manner to book appointments for all seven orthopedic offices, enter demographic data, insurance information, and any other relevant information into the NextGen and Athena system. In-person training will be conducted onsite at the corporate office in Westchester, IL. Candidate will have the ability to work remote after training is completed. The schedule will be Monday-Friday, no weekends or holidays.

• Work with patients/physicians/callers in a polite and helpful manner to book appointments.
• Enter demographic data, insurance information, and any other relevant information into the NextGen and Athena system.
• Reschedule patient appointments when necessary and relay messages to staff.
• Follow up on patients who are missing necessary information.
• Answer telephone, screen calls, take messages, and provide information.
• Maintain and update current information on physician’s schedules ensuring that patients are scheduled properly and appointments are confirmed.
• Supplement office staff when requested and be receptive to additional assignments/projects as delegated by supervisor.
• Maintain a positive demeanor with patients, peers, supervisors, and physicians, especially when receiving feedback or direction.
• Assist staff members when necessary in a positive and professional manner to ensure the patients receive the utmost in care.
• Perform work with accuracy to minimize error correction by other staff members.
• Double check data entry to ensure the correct information has been entered into the NextGen and Athena system.
• Organize and prioritize work to make sure projects are completed in a timely and efficient manner.
• Stay abreast of and comply with all state and federal laws including HIPAA, ADA, OSHA, and FLSA.
• Adapt to change in a positive and professional manner.
• Other duties as assigned.

Qualifications

• High school diploma or general education degree (GED).
• Call center experience is a plus.
• Minimum of one year work experience, preferably in a medical office setting.

Requirements

• Ability to operate basic office equipment such as a computer, phone, and fax machine.
• Multi-task and work in a fast-paced environment.
• Attention to detail.
• Communicate effectively verbally and in writing.
• Work and communicate with patients, physicians, and staff at all levels of the organization.

Benefits

• Pay Range: $23.00 per hour.
• Quarterly Incentives (based on meeting individual and group goals).
• Medical, Dental, and Vision Insurance.
• Paid Time Off and Paid Holidays.
• Company-paid life and long-term disability insurance.
• Voluntary life, AD&D, and short-term disability insurance.
• Critical Illness and Accident Insurance.
• 401(k) Savings Plan.
• 401(k) Employer Contribution.
• Pet Insurance.
• Commuter Benefits.
• Employee Assistance Program (EAP).
• Tax-Advantaged Accounts (FSA, HSA, Dependent Care FSA).
• HSA Employer Contribution (when enrolled in a HDHP).
• Tuition Reimbursement.