[Hiring] Application Support Tech - Yardi Affordable @CONAM Management Corporation

Role Description

The Business Application Tech - Affordable Experience will work cooperatively with our associates, internal resources, and vendors to resolve issues related to our business application software. By understanding, analyzing, prioritizing, and resolving incidents in a timely and professional manner, the Business Application Tech - Yardi Affordable will contribute to the excellent customer service experience that employees and customers of CONAM are accustomed to receiving.

Qualifications

• High school diploma or GED required; college education or equivalent certification path preferred.
• Minimum (2) years of experience supporting Yardi affordable property management in a support position.
• Knowledge of affordable housing programs (HUD, LIHTC, HOME) required.
• HCCP/COS certification or equivalent a plus.
• Strong Microsoft Office skills including Excel spreadsheet generation and management.
• Knowledge of basic accounting principles a plus.
• Experience working in a fast-paced support environment, keeping track of multiple simultaneous priorities.
• Effectively communicate (written and verbally) with individuals at all organizational levels.
• Ability to gather, interpret information effectively and conduct research into a wide range of subjects as required.
• Strong organization skills including prioritization of tasks and attention to detail.
• Proven ability to manage multiple assignments under tight deadlines.
• Function well in a team as well as a setting with limited supervision.
• Robust problem-solving and logical analysis skills, as well as effective troubleshooting and diagnostic skills.
• Strong interpersonal skills including verbal, written communication skills and excellent listening skills.
• Excellent track record of delivering accurate, high-quality, enterprise grade solutions.
• Commitment to excellent customer service for internal and external customers.

Requirements

• Provide expertise with our affordable property management software systems to issues timely for our customers and team members.
• Document, track and monitor all incidents and provide a timely resolution; test and verify fixes to ensure resolution; generate knowledge articles for technicians and requestors.
• Utilize service desk software to manage incidents and service requests.
• Communicate effectively with all users with a focus on the end user reassessing/resolving issues as appropriate.
• Manage user expectations through constant communication in a courteous and professional manner.
• Partner with all application vendors and escalations of critical or stalled issues and roadmap alignment.
• Testing of application upgrades and custom reports.
• Creation of custom articles to provide tools for our associates to resolve their issues without needing to engage with IT.
• Partnering with other teams within the department to look for efficiencies and process improvement opportunities.
• Configure affordable Projects and related setup as new properties are onboarded in Yardi Affordable.
• Develop plans to configure Yardi Affordable in existing conventional properties that have affordable units in their mix.
• Create checklists so progress can be clearly measured and communicated to Operations team.
• Enter affordable rent changes as needed per client request and in compliance with applicable management agencies.
• Partner with Compliance department to make sure Income Limit updates are imported or entered as needed to ensure we are in compliance.
• All other duties as assigned.

Benefits

• Medical, dental, vision insurance.
• Pet insurance.
• Life insurance and identity theft protection.
• Paid sick and vacation time.
• 401(k) plan with company match.
• Flexible Spending Accounts (FSAs).
• Employee Assistance Program (EAP).
• Additional perks: Service award days, floating holiday, early earned wage access, and more.