[Hiring] Application Support Specialist @Careerswift

Role Description

We are looking for an Application Support Specialist to help customers and internal teams resolve issues related to our software products. You will investigate application issues, troubleshoot product functionality, document solutions, and work closely with Product and Engineering teams when more complex problems need to be escalated. This role is a strong fit for someone who enjoys troubleshooting software, working with customers, and understanding how applications work without needing to be a software developer.

• Provide application support to customers and internal users
• Investigate and troubleshoot issues related to CerebriOS products
• Reproduce reported issues and identify potential causes
• Guide users through product features, workflows, and basic troubleshooting steps
• Review application behavior, error messages, and relevant data when investigating issues
• Document reported problems, troubleshooting steps, and resolutions
• Escalate complex or technical issues to Engineering or Product teams
• Follow up on escalated issues and communicate updates to users
• Identify recurring application issues and suggest improvements
• Help maintain internal knowledge bases, support documentation, and troubleshooting guides
• Assist with testing product fixes and updates from a support perspective

Qualifications

• 1+ year of experience in application support, technical support, customer support, or a similar role
• Strong troubleshooting and problem-solving skills
• Comfortable learning and supporting software applications
• Ability to explain technical information clearly to non-technical users
• Strong attention to detail and follow-through
• Strong written and verbal English communication skills
• Ability to investigate issues independently and know when to escalate
• Comfortable working in a remote environment

Requirements

• Experience supporting B2B SaaS products (nice to have)
• Familiarity with Jira, Zendesk, Intercom, or similar support tools (nice to have)
• Basic SQL or database knowledge (nice to have)
• Familiarity with APIs, integrations, or web applications (nice to have)
• Experience working with browser-based software (nice to have)
• Experience creating technical documentation or knowledge-base articles (nice to have)
• Familiarity with Agile or Scrum environments (nice to have)

Benefits

• $52,000–$68,000 annually, depending on experience, qualifications, and overall fit for the role.
• Remote-first working environment
• Professional development opportunities
• Benefits package designed to support our team

Hiring Process

• Application review
• Introductory conversation
• Practical discussion
• Conversation with the team/manager
• Offer

Equal Opportunity

CerebriOS is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Location

Remote

Salary Range

$52,000 - $68,000 USD (gross, annually)