[Hiring] Application Security Program Manager @XBOW

Role Description

We’re looking for a technical-minded Application Security Program Manager to join our founding Customer Success team and help scale a growing and diverse customer base. Your mission: ensure a smooth, reliable experience across the customer journey—while stepping in with just the right level of support as needed.

• Be a super-owner of the post-sale lifecycle, supporting a high volume of customers with efficiency, structure, and care.
• Guide user experiences, troubleshoot product questions, and surface systemic blockers.
• Drive continuous improvement across tools, workflows, and customer outcomes.
• Blend customer-facing empathy with a TPM’s mindset.
• Help define what scaled success looks like at XBOW.

What You’ll Do

• Work directly with security teams, AppSec leaders, and engineering orgs integrating autonomous pentesting into their vulnerability management programs.
• Serve as the primary point of contact for a large and growing portfolio of customers.
• Own the end-to-end customer experience across hundreds of accounts; ensure nothing falls through the cracks.
• Deliver a high-touch experience by acting as a problem solver—conduct independent analysis and triage before escalating to internal teams.
• Develop and own repeatable workflows to scale self-service–led entry with product-led expansion.
• Collaborate closely with both product and sales teams to align on strategy and execution.
• Act as an external-facing technical program manager—identify process gaps, advocate for fixes, and recognize when automation is needed.
• Represent the voice of the customer internally to drive adoption and continuous improvement.
• Advocate for product and process changes that reduce friction, automate touchpoints, and improve outcomes.
• Navigate product questions with confidence, escalating appropriately even without deep domain knowledge.
• Translate pentesting findings and vulnerability data into actionable guidance for security and engineering stakeholders.
• Understand application security concepts—OWASP Top 10, CVSS scoring, common vulnerability classes—well enough to field customer questions and contextualize results.
• Work with customers running large-scale assessments across dozens or hundreds of applications, tracking coverage, SLA adherence, and finding trends.
• Partner with Product and Engineering to triage edge cases in scan results, distinguishing between product gaps and expected behavior.
• Build and maintain customer-facing documentation, runbooks, and enablement materials grounded in real product workflows.

Qualifications

• Experience in a technical customer-facing role.
• Familiarity with application security or developer tools.
• Working knowledge of application security fundamentals.
• Exposure to security tools ecosystem: scanners, DAST/SAST platforms, vulnerability management systems.
• Background in technical program management, technical account management or scaled customer success.
• Fluent in Korean, advanced in English.

Requirements

• Competitive base salary starting at USD 130,000 and a meaningful equity package.
• Help hundreds of customers succeed with AI-driven security at scale.
• Shape how we deliver customer success in a high-volume, high-leverage environment.
• Join a company that’s not just following the AI wave—we’re defining what the future of security looks like.

Benefits

• Remote work opportunity anywhere in South Korea; option to work from the office in Seoul.
• Full-time contract.
• Hiring process includes a 30-min introductory chat with the Talent team, a 30-min peer interview with a CSM, a 30-min call with the Global Head of CSM, and a 60-min final interview on site with the General Manager in Korea.