[Hiring] Application Engineer @Agilent Technologies

Role Description

Join the Enterprise Software and Support Team (ESST) for Agilent's Customer Services Organization (CSO). This team supports the world's leading software for handling laboratory instrumentation, electronic content management, and business process workflows. Your role will include:

• Handling second-level support, mainly focusing on European area customers, fielding and working to resolve customer-submitted Support tickets related to Agilent's enterprise software.
• Remotely assisting Agilent front-line services teams working with customers on installs, solving technical issues with informatics software including database, networking, and chromatography questions as needed.
• Actively representing the Support team during Presto critical issues for heightened situations, working with Agilent internal teams (Marketing, Sales, R&D) to deliver the best solution to the customer.
• Collaborating with our customers’ IT departments on standard processes, supported configurations, virtualization technologies, etc.
• Contributing to growing the Support team's overall shared knowledge base based on situations and findings during customer support tickets.

This position is remote and support hours will be afternoon shift - 1:30 PM to 9:30 PM IST.

Qualifications

• Bachelor’s or Master’s Degree or University Degree or equivalent.
• Post-graduate and/or certification/license may be required.
• 8+ years' relevant work experience; including specific experience of 4+ years working in/around supervised laboratory environments (GMP, FDA 21, CFR Part 11).
• Strong solid grasp of Agilent Software portfolio (OpenLab CDS).
• Mass hunter and MS tech knowledge will be appreciated.
• Requires in-depth knowledge and experience in job and ability to work independently with problem-solving skills.
• Self-management and sound decision-making skills are vital to the role and must be able to work well under pressure.
• Must have excellent verbal and written communication skills, customer skills/soft skills, and communicate successfully via WebEx/Teams.
• Knowledge of Windows OS, SQL, and Networking.
• Knowledge/experience with Citrix, Terminal Services, VM, Hyper V.
• Experience with cloud deployments such as AWS and Azure is highly desired.

Requirements

• This job has a full-time weekly schedule. It includes the option to work remotely.
• Occasional travel required.
• Shift: Day.
• Duration: No End Date.
• Job Function: Services & Support.

Benefits

• Our pay ranges are determined by role, level, and location.
• Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
• During the hiring process, a recruiter can share more about the specific pay range for a preferred location.
• Pay and benefit information by country are available at: Agilent Careers .