[Hiring] Answer Line Rep @BJC HealthCare

Role Description

Responsible for inbound and outbound physician, patient and other customer communications, working with stakeholders across the BJC network. This position will utilize multiple systems and communication methods to ensure accurate and complete information is shared, contributing to the coordination of care of our patients.

• Effectively manage high volume of incoming calls from patients and healthcare facilities, providing exceptional customer service to ensure a high level of satisfaction for our patients, practices, and providers.
• Proactively following up with physicians and patients regarding hospital visits.
• Ensures accurate and timely communication efforts including:
  • Initial point of contact
  • Acting as liaison support for patients, medical staff and providers
  • Ensuring follow through to resolution
• Identify and address caller questions and concerns, resolving issues when possible and routing requests and messages to appropriate provider and support staff.
• Maintains accountability for accurate data entry in the electronic health record and maintains patient privacy and security as outlined by HIPAA by obtaining necessary patient information, such as demographics and insurance information.

Qualifications

• High School Diploma or GED
• 2-5 years of experience
• No supervisor experience required

Requirements

• Must reside in the Greater St. Louis area.
• Shift: 12a-8a
• Ideal candidates should be able to work on holidays, overnights and weekends.
• Previous healthcare experience is preferred!
• Benefits eligible position!

Benefits

• Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date
• Disability insurance paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance