[Hiring] Analyst, Member Care Engagement @Ametros

Role Description

Ametros is changing the way individuals navigate healthcare by providing them with the tools and support necessary to make educated decisions on how to spend their medical funds. We are seeking a case manager who is responsible for helping those with chronic illness or life-altering conditions to gain access to treatment and services. This role is pivotal in optimizing our member care landscape and is a unique opportunity for an experienced case manager to make a significant impact on a core function of our business.

• Act as a trusted advisor, providing guidance on best practices and strategic use of CareGuard solutions.
• Build trust with members through active listening, empathy, and tailored communication as the member’s treatment plan develops.
• Assess member’s physical and mental wellness, needs, preferences, and abilities to develop tailored treatment plans.
• Work with members, family, support networks, and health care professionals to put treatment plans in place.
• Listen to member’s concerns and provide support or intervention as required.
• Evaluate member progress periodically and make adjustments as needed to improve outcomes.
• Leverage a variety of data sources to identify trends, root causes of issues, and opportunities to enhance the member care experience.
• Consistently achieve engagement targets by educating members, addressing their concerns, and demonstrating the value of program participation.
• Monitor client engagement and performance metrics to ensure they are achieving desired program outcomes and meeting client expectations.
• Conduct regular check-ins and business reviews to evaluate progress and address any challenges.
• Provide strategic analysis of member engagement performance and program metrics, partnering with key internal teams to formulate insights and recommendations.
• Champion the voice of the member throughout the organization, ensuring that member needs and feedback are at the forefront of strategic decisions.

Qualifications

• Excellent communication, presentation, and interpersonal skills, with the ability to influence and collaborate effectively.
• Demonstrated ability to work independently, manage multiple priorities, and thrive in a fast-paced, dynamic environment.
• Compassionate and able to relate to different members with various needs.
• Motivational to encourage members to follow their care plans.
• Critical thinking and problem-solving skills to determine the best care plan for each member.
• Strong organizational skills to manage several different cases at once.
• Computer literacy to maintain and manage account records.

Requirements

• H.S. Diploma or General Education Degree (GED) required.
• 3-4 years experience working in a care manager or analytical role, with a strong focus on customer experience and support operations required.

Benefits

• The estimated salary range for this position is $75,000 USD to $77,000 USD.
• Actual salary may vary depending on job-related factors which may include knowledge, skills, experience, and location.
• This position is eligible for incentive compensation.