[Hiring] AI Lead Review & Appointment Moderator @Legends

Role Description

The AI Lead Review & Appointment Moderator is responsible for reviewing and validating property enquiry leads handled by the AI engagement system. The role exists to ensure that leads and appointments passed to estate agent clients are accurate, relevant, and high quality. It serves as a quality control layer to maintain service standards and ensure the best possible lead conversion outcomes.

Key Responsibilities

• Review inbound property enquiry leads processed by the AI system.
• Check lead details for accuracy and completeness.
• Review AI call transcripts and message conversations with leads.
• Escalate any AI errors, unusual interactions, or client issues to the operations team.
• Provide relevant moderation notes based on the AI call transcripts and message conversations.
• Ensure approved leads and appointments are correctly passed to estate agent clients.

Qualifications

• Strong attention to detail.
• Excellent written English.
• Ability to assess lead quality quickly and accurately.
• Comfortable using CRM systems and web-based tools.
• Experience in customer service, lead qualification, or call centre roles (preferred).
• Familiarity with estate agency or property enquiries (preferred).
• Experience reviewing chat or call transcripts (preferred).