[Hiring] Agent - Voice and Non-Voice @Acquire Intelligence

Role Description

Interacting with customers via live chat or email responding to various financial inquiries, concerns, or requests related to:

• Direct deposits
• Withdrawals
• Money transfer
• Disputes
• Funding or setting up an account
• Discussing or promoting Account’s banking products and services

Reviewing and analyzing relevant transactions history and relating the information to the customer in a way that reconciles to their present account balance.

• Ensuring compliance with all internal controls and established policies and procedures.
• Developing deep technical knowledge and know-how on standard banking operations and procedures in the US and comply with various control and account protection measures.
• Following through and ensuring 100% fulfillment of commitment to customer.
• Handling customer and client interaction with due skill, care, and professionalism.

Qualifications

• With chat/back-office experience in BPO industry
• A positive can-do attitude
• Very good interpersonal skills (both written and oral)
• Ownership for quality, competence, and commitment
• Highly motivated and prepared to work hard
• High personal energy and enjoy a lively environment
• Highly flexible and welcome change/improvements

Requirements

• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each other.

Benefits

• HMO coverage for you and your family
• Yearly Kick Off Parties with major giveaways (like the car in 2023)
• Get recognized through our ‘Value Awards’
• Grow your career - yes, we love to promote internally
• Do meaningful work and collaborate with the best
• 900 promotions given each year
• 2,700+ leadership training courses