[Hiring] Agency Support Specialist @Branch Financial, LLC
Agency Support Specialist @Branch Financial, LLC
Customer Service
Salary usd 18.9 - 27 p..
Remote Location
🇺🇸 USA Only
Employment Type full-time
Posted 4d ago

[Hiring] Agency Support Specialist @Branch Financial, LLC

4d ago - Branch Financial, LLC is hiring a remote Agency Support Specialist. 💸 Salary: usd 18.9 - 27 per hour 📍Location: USA

Role Description

Branch's Agency Support Team is committed to making it effortless for Branch's Independent Agents to manage their clientele through assistance via Phone, Chat, and Email. Our team focuses on the importance of getting our agents' backs by:

  • Providing prompt, easy-to-understand support to independent agents via inbound and outbound calls, chat, and email.
  • Resolving standard servicing, billing, and technical questions using established workflows and tools.
  • Accurately interpreting policy language and escalating risk or underwriting concerns as needed.
  • Mastering the use of support systems (e.g., Staff, billing platforms) to complete agent requests efficiently.
  • Proactively surfacing feedback and insights to improve the agent experience and internal workflows.
  • Working collaboratively in a fast-paced, team-based environment while maintaining schedule and documentation standards.

Qualifications

  • Current Property & Casualty license required.
  • A High School diploma or GED required.
  • 1-3 years of previous Customer Service experience required.
  • Ability to prioritize and multitask, including navigating through multiple business applications.
  • Self-driven and thrives in a remote environment.
  • Strong interpersonal and communication skills.
  • Tenacious problem solver.
  • Experience in a fast-paced contact center environment preferred.
  • Excellent communication skills that reflect an ability to present and receive feedback in a positive way.
  • Working knowledge of Google products, remote collaboration tools (Zoom/Slack).
  • Strong desire to connect with people and a track record of strong relationships.

Requirements

  • Follow call flow and a structured chat flow to ensure efficient and engaging conversations.

Benefits

  • Above-market salary—compensation that hits above the mark.
  • Pay equity and transparency—experience and performance drive your success.
  • Remote-first (with perks)—work from where you’re most comfortable.
  • Flexible YouTime—$1000 toward your next vacation after your first year.
  • Employee stock options—full-time employees are part-owners with stock options.
  • Medical, vision, dental—coverage for a healthy, happy life, with $150/month contribution to HSA.
  • 401k and contribution matching—Branch helps you get to retirement on time.
Before You Apply
🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Agency Support Specialist @Branch Financial, LLC
Customer Service
Salary usd 18.9 - 27 p..
Remote Location
🇺🇸 USA Only
Employment Type full-time
Posted 4d ago
Apply for this position
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Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
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🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply
Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
Offer Declined
Application Denied
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