[Hiring] Agency Support Specialist @Branch Financial, LLC

Role Description

Branch's Agency Support Team is committed to making it effortless for Branch's Independent Agents to manage their clientele through assistance via Phone, Chat, and Email. Our team focuses on the importance of getting our agents' backs by:

• Providing prompt, easy-to-understand support to independent agents via inbound and outbound calls, chat, and email.
• Resolving standard servicing, billing, and technical questions using established workflows and tools.
• Accurately interpreting policy language and escalating risk or underwriting concerns as needed.
• Mastering the use of support systems (e.g., Staff, billing platforms) to complete agent requests efficiently.
• Proactively surfacing feedback and insights to improve the agent experience and internal workflows.
• Working collaboratively in a fast-paced, team-based environment while maintaining schedule and documentation standards.

Qualifications

• Current Property & Casualty license required.
• A High School diploma or GED required.
• 1-3 years of previous Customer Service experience required.
• Ability to prioritize and multitask, including navigating through multiple business applications.
• Self-driven and thrives in a remote environment.
• Strong interpersonal and communication skills.
• Tenacious problem solver.
• Experience in a fast-paced contact center environment preferred.
• Excellent communication skills that reflect an ability to present and receive feedback in a positive way.
• Working knowledge of Google products, remote collaboration tools (Zoom/Slack).
• Strong desire to connect with people and a track record of strong relationships.

Requirements

• Follow call flow and a structured chat flow to ensure efficient and engaging conversations.

Benefits

• Above-market salary—compensation that hits above the mark.
• Pay equity and transparency—experience and performance drive your success.
• Remote-first (with perks)—work from where you’re most comfortable.
• Flexible YouTime—$1000 toward your next vacation after your first year.
• Employee stock options—full-time employees are part-owners with stock options.
• Medical, vision, dental—coverage for a healthy, happy life, with $150/month contribution to HSA.
• 401k and contribution matching—Branch helps you get to retirement on time.