[Hiring] After-Hours Virtual Front Desk / Customer Support Assistant @20four7VA

Role Description

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia. We are a commercial cleaning company seeking an after‑hours Virtual Assistant to handle incoming customer calls, scheduling, and administrative support outside of normal business hours. This role is customer‑facing and requires strong English communication skills, reliability, and comfort working in a service‑based business environment.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

• Answer incoming customer calls after business hours
• Respond to customer inquiries and relay messages accurately
• Schedule appointments, estimates, and upcoming service visits
• Communicate daily updates to business owners regarding calls, estimates, and urgent issues
• Create and send invoices once jobs are completed
• Update customer records and job details in the CRM
• Provide clear end‑of‑shift summaries of after‑hours activity

Qualifications

• Near‑native or native‑level English speaking ability
• Prior experience in customer service, call handling, or front desk support
• Strong phone presence and professional communication skills
• Comfortable handling service‑based customer interactions
• Organized, detail‑oriented, and reliable
• Able to follow documented workflows and scripts
• Comfortable working independently during after‑hours coverage

Preferred Skills

• Experience working with service‑based businesses (cleaning, HVAC, pest control, home services, etc.)
• Experience with Housecall Pro or similar service CRMs
• Prior virtual assistant or remote customer support experience
• Invoicing or basic billing experience

Application Software Knowledge / Required Tools

• CRM: Housecall Pro (experience preferred, training available)
• VoIP phone system (client will provide access and setup support)
• Email and basic scheduling tools

Requirements

• Contracted Hours per Week: 20 hours/week
• Daily Working Time: 4-7 PM EST M-F, 8-12 PM EST Saturday
• Scheduled Working Days: Monday-Saturday

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

What We Offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!